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Poster:Michael Stephenson
Date:8/21/2008 3:10:00 PM
Reviewed:Express Auto Transport
Subject: Vehicle Never Arrived
Review:After waiting over 7 weeks for a vehicle transport, I have cancelled the contract and will obtain service with another company. I placed the initial order on June 26, 2008 and after two cancellations and many phone calls, I terminated the contract on August 21, 2008. I called on several occasions requesting to speak to a customer service supervisor and never received a return call or any communication from a supervisor.

I can not recommend this company relative to either customer service or the ability to perform to the specifications of a contract.

Report This Review

Response:Posted by a representative of Express Auto Transport on 8/26/2008 11:56:00 PM
Express Auto Transport strongly encourages customer feedback. When a negative review is posted, we immediately respond by investigating the claim and working toward a successful resolution.

We are currently investigating this post. A complete formal response will be posted soon.

Thank You.
Michael Stephenson gave Express Auto Transport a rating of:


Review details 
Quote or Order ID:8062010525
Quote or Order Cost:$1370

Origin:Texas
Pickup:Never
Destination:Oregon
Delivery:Never

Truck/Carrier Type:Open
Dirty:No
Items Stolen:No
Damaged:No

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