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Adam |
| 7/11/2008 6:01:00 PM |
| Red Carpet Auto Transport, Inc. |
| Poor Customer Service by manager Sheila |
My car arrived damaged. When I contacted Red Carpet Auto to explain the situation, I spoke to a very unfriendly manager woman named Sheila who refused to help and hung up the phone on me several times. She claimed that I should read my contract more closely, and that they are not responsible for damages.
VERY RUDE! Never have I had such bad customer service in my entire life!
Tey could have been nice and freindly about the situation, they were not!
The Transporter, on the other hand calmed me down and promised to pay for the damages and work things out.
I would not recommed Red Auto Transport to anybody!
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| Posted by a representative of Red Carpet Auto Transport, Inc. on 7/22/2008 5:37:00 PM |
THIS IS TRULY UNBELIEVABLE. How nice it must be for you to only tell half the story. Adam Avissar booked with our company and we assigned him to a carrier, one of our best I might add. Everything went fine until after the delivery when we received a call from Adam stating his vehicle had been damaged and he felt we should compensate him. We POLITELY told him we would look into it and call the truck right away to find out exactly what had happened. He insisted we should return his deposit and then stated we need not contact the truck as he was in communication with him himself. Was in fact very adamant that we not do so. Well since we take any type of damage claim seriously my dispatch supervisor came to me and told me of the situation and I called the driver immediately. The driver informed me that there was no need for us to do anything as he had not damaged the car. It was in fact a mechanical issue which is not covered and had not been his fault. He told us he did not like unhappy customers so he would help pay for it anyways just so he could get back on the road. He told me he would deal with Adam and that the situation was handled. Once I hung up from the driver I tried to call Adam back but received only a busy signal.. Not more than 10 minutes later we get a call from Adam and I take the call. He is angry at this point that WE had the nerve to contact OUR carrier after he had told us not too. I told him the driver had told us he was handling the issue and there was no need for us to do anything further. I told Adam about my discussion with the driver and he stated that regardless of what the driver was doing we should compensate him since he hired us to transport his vehicle not damage it. I told him he could file a claim with the insurance company as was the correct procedure and he stated his father had already gone and bought the part and he was not going to file a claim for a $75.00 issue. I asked him at this point what was the problem then since the driver was paying it and he did want to file the claim. He became irate and started yelling at me on the phone. He refused to let me speak and kept yelling over me when I would try to speak so yes I hung up on him. He proceeded to call back and started yelling at me once again. I informed him that if he wished to continue yelling at me I would once again hang up. Well he did so I did. He called right back and insisted we return his deposit. I told him that we had done our job and that I did not feel we needed to do this. He started yelling at me once again and stated Have you ever heard of the saying , The Customer is Always Right? I told him that I did not necessarily believe that age old saying. If the customer was right then yes but if the customer was wrong then, NO. He became verbally abusive and degrading at this point so I once again hung up. Nothing I said was right at least when I was able to say anything at all. He promptly called back and informed us he was leaving us a negative review on this site and was going to turn us into the BBB. At this point I had had enough and told him to go ahead.
We go out of our way to accommodate our customer's and if we are wrong are the first to admit it as we are human and do sometimes fall short. In this case I do not feel we did. I am sorry to have to say I feel Mr. Avissar is one of those individuals who wants something for nothing and has no regard for others or the time and energy they put forth to help him accomplish his goals, this time it being getting his car where it needed to be when he wanted it there. He had avenues to use but chose on his own not to use them and ended up getting a mechanical issue on his vehicle fixed for nothing even though insurance does not cover this. That is most likely why he did not wish to make an insurance claim.
As for you Mr. Avissar, YOU really need to work on your people skills. Have a great day and please DO NOT call our company in the future. |
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Adam gave Red Carpet Auto Transport, Inc. a rating of:  
| Review details | |
| Quote or Order ID: | 45393-LV |
| Quote or Order Cost: | $900 |
| Origin: | Florida |
| Pickup: | On Time |
| Destination: | New York |
| Delivery: | On Time |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Honesty: |   |
| Hold Times/Promptness: | |
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Valley Solutions, Inc.