| subiguy |
| 7/6/2008 1:55:00 AM |
| Specialty Mobile Systems |
| Damaged vehicle, very disappointed |
I picked Transport Specialty, because I trusted the good reviews here. Unfortunately, my car arrived damaged, and there is no help. Transport Specialty is a broker, and it subcontracts other transporters. They subtracted a HORRIBLE transporter company for my vehicle, and I just don't know why they picked that company. Anyone with internet could easily see the bad reviews for that transporter!
Transport Specialty's General Manager initially tried to help me resolve the problem with the subcontractor, but then they stopped returning my calls.
At the end of the say, I have $2000 worth of damage on my car, and nobody is taking responsibility for it. I feel cheated as a customer. The subcontractor even insulted at me. What company lets its subcontractors treat customers like that??
I know what you are thinking as you read this. You think this is one bad review, but there are so many good reviews, so maybe your car is safe with Transport Specialty. You are about to make a bad mistake. I followed the same thought, and see how I ended up. What will you do when your brand new car is delivered with damage, and nobody cares about it? Don't make the mistake I made, you are better of with Angels Moving or another good transporter.
Another tip: If you do a cross-country move, your car will likely go through storms, deserts etc., thus it will arrive covered in mud. You won't be able see any new scratches and damage on the car while you are inspecting it. Obviously, the driver will refuse to wait for a car wash. Make sure, before you ship the car, you get a written statement from the transporter that the driver will wait for a carwash, and have the car delivered to a carwash rather than your address.
Report This Review
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| Posted by a representative of Specialty Mobile Systems on 7/6/2008 11:03:00 AM |
We at Specialty Mobile apologize for this customer’s experience. When vehicles are picked up there is a detailed inspection, normally on a carbonized form. When the vehicles are delivered there is another inspection and at that point it can be compared to the initial inspection.
When there are incidents of unfortunate damage, we are happy to act as a liaison and assist customers with damage claims. I personally spoke to this customer many times, and forwarded the insurance information via fax and confirmed that the information had been received. This particular customer is not happy because he signed that the vehicle had been received in good condition, waited and then wanted to come back with a damage claim; which apparently has been denied. This in fact has no correlation of our company being a “bad transporter”.
We regret that this has happened; however there is no more we can do at this point. At this point this issue is in the hands of the customer, the carrier and the insurance company.
Amy/SPECIALTY MOBILE
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subiguy gave Specialty Mobile Systems a rating of: 
| Review details | |
| Quote or Order ID: | 0803010068 |
| Quote or Order Cost: | $895 |
| Origin: | Illinois |
| Pickup: | On Time |
| Destination: | California |
| Delivery: | On Time |
Total Time from pickup
to delivery of vehicle: | 4 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | Yes |
| Items Stolen: | No |
| Damaged: | Yes |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Primary Contact: | Amy Mathews |
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Valley Solutions, Inc.