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Poster:

R. Kim

Date:

7/4/2008 4:23:00 PM

Reviewed:

Specialty Mobile Systems

Subject:

Subcontracted to Pioneer which resulted in a horrible experience

Review:

My main complaints about Specialty Mobile is that they (1) they handed me off to a horrible shipping company with horrible reviews on this website (Pioneer) and (2) they are horrible communicators--emails and phone calls were not returned.

Report This Review

Response:

Posted by a representative of Specialty Mobile Systems on 7/5/2008 1:14:00 PM

We at Specialty Mobile apologize for this customer’s horrible experience. We did in fact communicate with this customer; numerous phone calls were made to this customer from several reps in our office and Pioneer’s. It was requested by this customer to have his vehicle picked up on a specific date which did indeed happen; typically we have to work with a pickup window of 1 – 10 days. Normal transport time from Connecticut to California is 10 – 12 days, in this particular move it was actually 14 days and the customer was contacted regarding the delay. The vehicle arrived in the same condition that it was shipped.

Amy/Specialty Mobile

R. Kim gave Specialty Mobile Systems a rating of:

Review details
Quote or Order ID:	0805210101
Quote or Order Cost:	$1395

Origin:	Connecticut
Pickup:	Late
Destination:	California
Delivery:	Late
Total Time from pickup to delivery of vehicle:	14 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Primary Contact:	Dee
Secondary Contact:	Amy

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