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Poster:

Lee

Date:

6/24/2008 2:54:00 AM

Reviewed:

All American Transport Company

Subject:

Cheaters!

Review:

First of all, in their ad hype they state that a deposit won't be charged until a truck is actually enroute to pick up your vehicle, and also they told me verbally that the deposit would be less than $100. WRONG!! They charged my account $125,00 the next day, almost two weeks before it was actually picked up!
Secondly, after getting an original quote of $675.00, I emailed them back that my car was 10 feet long and weighed only 1400 pounds and that I thought that $500 would be a fair price. Ralph left a message on my voice mail that they could do it for that price. When I called him back, I asked him at least twice if that was the total price and he assured me it was. I guess one mistake I made (besides choosing the wrong carrier!) was to let my eagerness show to get my new toy. After about a week of nothing happening I called and finally got the ball rolling. The next day a lady (Ms Abrams I believe) called from All American and said they thought they had a driver lined up for it but there would be a fuel surcharge addition of $125! I told her that Ralph had assured me that the $500 quote was the total price. She said that Ralph did not have to deal with the drivers! I told her that I also work for a trucking company that charges a fuel surcharge but we quote it on the front end, NOT as a last-minute surprise. She then let me know that it was $625 or nothing! I told her I would pay it but under protest. She didn't seem to care at all. What a deceitful and dishonest way to do business!
My Mini also has a dented rear bumper now!

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Lee gave All American Transport Company a rating of:

Review details
Quote or Order ID:	321173-OG
Quote or Order Cost:	$625

Origin:	Virginia
Pickup:	Late
Destination:	Mississippi
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	Yes

Honesty:
Knowlegeable:
Primary Contact:	Ralph
Secondary Contact:	Ms Abrams

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