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Poster:

Susan

Date:

6/20/2008 7:32:00 AM

Reviewed:

Direct Express Auto Transport

Subject:

direct auto transport did not deliver

Review:

I received an order confirmation on MAR 15 for MAY 16 pickup. On MAY 24 an e-mail was sent stating that a truck had been assigned. It didn't matter that I was already in texas since my husband was home but if you are leaving area and need car to be picked up before you leave keep this in mind. My husband called the actual transport company on MAY 28 when he had not received a call (waited till then due to holiday weekend) and was advised there was no record of an order. He contacted direct auto transport & was advised someone dropped the ball. He called every other day for status - no truck available, no explanation for delay. Finally JUN came & phone rep. told him it would be difficult to find a truck because of quoted price. Up till now, there was no mention of price. On JUN 9 he cancelled due to their inability to find truck (never any discussion of renegotiate pricing). I contacted another company & car was picked up JUN 16 & delivered on JUN 20.

The refund of the original deposit was timely .

Report This Review

Response:

Posted by a representative of Direct Express Auto Transport on 6/21/2008 12:06:00 PM

Customer Susan Kusano entered her order two months before she was ready to ship. We advise customers not to do that because prices are subject to seasonal change. Susan Kusano's price worked plenty fine in March when she booked it, but not so well in May when she wanted to ship. Fuel prices skyrocketed in the interim. Other customers understood that, but evidently not Susan.

Proving that no good deed goes unpunished, our records show that we helped Susan Kusano with the price within the first week and got her a driver. But she failed to communicate with the driver for four days and lost him. We can't help a customer who doesn't communicate.

We wish Susan Kusano well in all her future endeavors.

Susan gave Direct Express Auto Transport a rating of:

Review details
Quote or Order ID:	33489
Quote or Order Cost:	$750

Origin:	California
Pickup:	Never
Destination:	Texas
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Hold Times/Promptness:

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