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Poster:

druhill5

Date:

6/13/2008 7:05:00 PM

Reviewed:

All America Auto Transport

Subject:

Terrible Customer Service

Review:

The first person, Kurt, very helpful. Problem was the delivery truck never came at the time they said it would after waiting around all day, had to call them again and they said he was in Canada and wouldn't be there til tomorrow. Never gave us a courtesy call. Called to complain, operator James told us our question about whether we'd get called this time was "ignorant" and told us to "go kill ourselves" several times. Least professional business and worst customer service we've ever encountered. Never use this company!

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Response:

Posted by a representative of All America Auto Transport on 7/15/2008 5:39:00 PM

If am not mistaken calm and collected Kurt was actually on the verge of canceling this customers transport shortly after she placed her order due to her harassment and use of profane language. She apologized and Kurt told her the carrier was expecting to load her vehicle as early as that day but he would call her ahead of time to set up the specifics.

After she called the carrier directly and learned that the carrier would not be there till the following day she felt it was unacceptable and was compelled to call in and curse at one of our sales reps. I can surely say that no one at our office would operate in such a manner as she has listed in her review. I can tell you that if someone decides to curse at us we inform them that we are a professional company and we do not tolerate that kind of language end of story. It sounds as though she is upset the driver was a day later than expected and has decided to take it out on us.

AAAT

druhill5 gave All America Auto Transport a rating of:

Review details
Quote or Order ID:	69100
Quote or Order Cost:	$1035

Origin:	New Jersey
Pickup:	Never
Destination:	California
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Primary Contact:	James
Secondary Contact:	Kurt

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