Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers. View 21441 Reviews on 1062 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21442th Review now! 		Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry Company Login



Email This Page
Super Supporter
All America Auto Transport Visit All America Auto Transport's Website
Going your way since 1964.
Frequent transport schedules.
Free Quote (800)227-7447
Reviews & Ratings of Auto Transporters
Posted by Customers.
Home Ratings & Reports Add Review Find A Company Link to Us F.A.Q. Contact Us Support Us  
  You Are 1 of 56 Active Visitors. View All Companies  |  Newest Reviews  |  Information For Transporters 
Auto Transporter.com
Free quotes from auto transporters that customers would use again!		 Direct Express Auto Trans.
Instant quote. Door to door. BBB. Licensed. Insured.
800-600-3750		 Agape Transport
Licensed-Insured BBB, Instant Quote 5 Star Rating
866-990-SHIP		 Anytime Car Shipping
Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160
Ads By Transport Reviews 

Poster:Phill
Date:5/8/2008 5:44:00 PM
Reviewed:Official Auto Transport
Subject: DAMAGED VEHICLES - NO RESPONSIBILTY
Review:DO NOT use Official AUTO Transport, Fast and Furious Trucking or JZ Transportation - After reading several reviews it's becoming more clear that this company really doesn't care about your vehicle. The Car I bought on EBAY was bought to restore in a condition that was very very workable. After my vehicle was delivered with the front end smashed, i am now stuck with incredibly expensive body work that was not planned. The contract specifically stated that the AUTO was not in operating condition but OFFICIAL AUTO TRANSPORT did not check up on it's subcontracted DRIVERS...who then subcontracted to a 3rd party. The poor driver had several unoperable vehicles on his carrier..including a mercedes with no brakes on the top section. egads i wonder how they managed to get that one down.
I do not understand why OFFICIAL AUTO TRANSPORT does not compensate me for my vehicle damage. THEY would not even re-emburse me for the trouble.
I am reporting this to the Better Business Bureau and have already contacted the Florida State Attorney Generals Office.. as well as the Florida State Finance office.
BEWARE they don't CARE!

Report This Review

Response:Posted by a representative of Official Auto Transport on 5/24/2008 10:40:00 AM
This review's accusations are totally false. To say that we really don't care about our customer's vehicles in print is borderline libel. In fact it is libelous because it couldn't be further from the truth. With regards to Mr. Avanzato's car we did our job. We gave him a fair price quote, set him up with one of our drivers that was fully insured and was made aware that the vehicle was a non-running unit and they assured us that they could safely ship the vehicle in that condition. They did the same thing with the seller when they picked it up. The vehicle was shipped within a reasonable time frame and allegedly the vehicle became damaged during the loading of the vehicle and we quickly sent over the driver's insurance so that Phill could process a fair claim for the damaged right head light area for the vehicle (which as I am told by the driver was pretty old to begin with). We assisted him throughout this claim and logged significant man hours with Phill and another gentleman he had assisting him in the process. I was called a "cock sucker" etc. but persevered in assisting them in processing the claim. I called the pick up contact Mr. Praesel when I heard the claim was denied and faxed over a number of documents to the insurance company to get the claim reopened. I placed several phone calls to the driver to see if they had fired the driver and would be willing to pay for the damages. I called the insurance company several times to debate the fairness of their claim denial and they cited a consititutional provision that protects drivers from insurance claims when the loading is facilitated by the shipper and a vehicular malfunction, not the driver was at fault for the damage. When I explained the situation to Phill he told me that he understood and even admitted that it was in no way Official Auto Transport's fault. So how can he now say that we didn't care and didn't check up on the driver. We have signed documents from the driver acknowledging the fact that the vehicle was non-running and that they could safely load it. Not to mention there were no items stolen from Mr. Avanzato or his vehicle either. I understand his frustration. But his bitter misrepresentation of the facts should only further the doubt of credibility in any of his claims.
Phill gave Official Auto Transport a rating of:


Review details 
Quote or Order ID:35859-EB
Quote or Order Cost:$800

Origin:Texas
Pickup:Late
Destination:New York
Delivery:On Time

Truck/Carrier Type:Open
Dirty:Yes
Items Stolen:Yes
Damaged:Yes

A Towing.com Partner   An Auto Towing.com Partner
Home | Site Map | Auto Transport Directory | Full Rankings | F.A.Q. | Affiliations | Contact Us
Moving Companies and Auto Transporters Directory | Multiple Car Shipping Quotes

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.

© 2003-2008 TransportReviews.com and Auto-Transport-Reviews.com. All rights reserved.