Delivery - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 21990 Reviews on 1083 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21991th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Trust a leader in car shipping
48 Hrs Priority Shipping, Budget Rates
Great Cust. Service (877)719-0916

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 246 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Auto Transporter.com Free quotes from auto transporters that customers would use again!	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750	Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808
Ads By Transport Reviews

Poster:

Dale

Date:

4/24/2008 6:19:00 AM

Reviewed:

Wise Auto Shipping

Subject:

Delivery

Review:

Pickup was smooth and on time. I was emailed a link to track delivery status but when my login failed I called called and was told this feature was a few weeks away from being operational. Two days after the expected delivery I called the shipper and was told there was a mechanical breakdown and delivery would be delayed a week. The Driver did call me and schedule a delivery the following week but due to having his loading ramps stolen in Oklahoma he would have to arrange to have a roll back truck meet him to help him off load the car from his rig. This was handled by the driver at his expense and the roll back driver actually delivered the car to my home. I never got to see my car or inspect for damage when it was unloaded. I did get the pickup inspection report from the roll back driver but without the original driver to go over the car with the pickup inspection paperwork I had no idea if the damaged grill and trim were damaged in shipping. I did send pictures of the damaged grill and trim and sent them to the Seller in Arizona. He didn't remember the grill being damaged but it was a small chunk missing and wasn't sure. The pickup inspection report didn't note any grill damage and the seller wasn't sure so I had no recourse for a clam. The $775 price I paid wasn't the lowest quoted but the shipper (Wise) had good feedback. Mechanical breakdowns do occur but a phone call would have been appricated on or around the original estimated delivery date. Also would have been nice to see the driver during the transfer to the rolll back to inspect the car and compare with the pickup report.

Report This Review

Response:

Posted by a representative of Wise Auto Shipping on 4/24/2008 6:26:00 PM

Although I completely agree with this customers review of the service he received from the Carrier and the unfortunate events that took place during the transit of his vehicle. I also believe that, based on his situation, the review towards us is a little exaggerated. Especially in regards to honesty, we are about the most honest and upfront company you can find in this industry and pride ourselves in that. First of all, as the customer mentioned things may occur during transit of a vehicle that may delay delivery and this is just the nature of this industry and any shipping industry for that matter. Unfortunately this customer was the victim of one of these events. That being said, I believe that the Carrier handled the re-scheduling of the delivery to the best of his ability due to the circumstances. The customer is correct in stating that he should have been notified of the issue in a more timely manner and this is where we dropped the ball. Wise Auto Shipping confirms every order with the Carrier 24 hrs prior to both pick up and delivery and if there is any major change in schedule the customer will be notified promptly. In regards to the customers report of our tracking system, I explained to him that the server is being replaced and would be operational within a week and in the mean time he could call us anytime to get the status of his vehicle. In regards to the damage to the customers vehicle, he would definitely have recourse for repair/reimbursal through the Carrier if the damage was actually done by the carrier, regardless to the fact of if it was done by the Carrier himself or the 'roll back'. The carrier assumes liability of the vehicle from pick up to delivery and if in fact the damage was not noted on the bill of lading at the pick up inspection then we have to assume that the damage was caused by the Carriers negligence and they should be held responsible. We cannot guarantee that things like this will not happen, all we can do is guarantee that Wise Auto Shipping will do everything in our power to rectify the situation.

Dale gave Wise Auto Shipping a rating of:

Review details
Quote or Order ID:	7285-NL
Quote or Order Cost:	$775

Origin:	Arizona
Pickup:	On Time
Destination:	Ohio
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	15 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.