| Alex O. |
| 2/19/2008 4:37:00 PM |
| Worry Free Transport |
| Felt left out in the cold |
It's not that this broker is dishonest or rude or such but rather that I felt like I had to constantly call them for information. They never volunteered a call to me at any time. I felt like they took my 100 bucks and felt like they'd done their part since they hooked me up with a carrier. No follow up, no tracing on the load after the pickup was made. I was basically responsible for full management of the load from pickup to delivery (I was the receiver). I had to arrange for the car seller to pick up the truck driver to taxi him to the pickup location since the truck was too big to fit into the pickup location neighborhood so the driver could drive the car to the truck for the seller.
Finally, the truck driver (Juan) contacts me to arrange the delivery at which time he tells me that the top of the carrier blew off and my car was covered with sand and road debris that blew up over the transport during the various winter storms he had endured. I paid the carrier and drove my car 1/2 mile to my house on a very cold, dark night since the truck showed up at around 9:00 PM. Keep this in mind if you're shipping an unfamiliar vehicle. You might have to drive it in adverse conditions to your house. For me, this meant fogged up windows and a very loud fan belt.
I later called Harwell Transport (the actual carrier) and requested a partial refund since my car was only enclosed as far as Montana. They've agreed verbally to $50 for cleaning expenses but I honestly don't think I'll see the money since the driver abandoned the truck in AZ and is currently the subject of a criminal investigation.
So, this poor review is not to indicate that the brokerage was necessarily at fault but rather that they didn't follow up with me about the status of the load at any time and to date, I still haven't heard from them (hey, why the hell should I always be the one to initiate the call? I'll let this review speak for me).
Keep in mind that this could happen with any broker since they aren't responsible for the actual transport itself. Secondly, avoid Harwell Transport of Denton, TX.
This transport was most definitely NOT "worry free".
Report This Review
|
|
| Posted by a representative of Worry Free Transport on 2/19/2008 5:04:00 PM |
Unfortunately, in situations such as this we, the broker, can feel "left out in the cold" as well.
We always contact customers with the information that we have on each respective transport. This includes, but is not limited to, carrier company names, estimated pick up and delivery dates, and even phone numbers as applicable.
Prior to pick up of this vehicle, the customer contacted myself in regards to the pick up location and issues with the seller in NY. After a long discussion with Mr. Olshove IN ADVANCE of Harwell Transport Company picking up this vehicle, I spoke with the dispatch office with regards to the special arrangements. They agreed to send a smaller transport truck to load it safely, and agreed to call Mr. Olshove in OR to make further arrangements. This is WHAT THE CUSTOMER REQUESTED, since he was wary of the vehicle not getting on the truck safely because of the communication issues between himself and the shipper in NY. I personally asked Mr. Olshove if it would be alright to send the smaller truck in advance because of the area at pick up being difficult for a carrier's truck to reach.
All customers of WFT can track their orders through contact with our office and/or the transporter. Most drivers will give customers updates daily during shipment. We will note the communication issues with Harwell for future business dealings.
I must say, we had no idea that Harwell's driver, Juan, would have to show up in a taxi. This was NOT what the dispatcher had promised at all, to both myself and Mr. Olshove. We were also not informed that the top of an enclosed carrier blew off (would be the first time I've heard of that happening, ever). If Harwell would have been responsible enough in business to inform us that this had happened, we could have made arrangements for this vehicle to be transported by someone else since the customer requested enclosed shipping.
We also wish that we were involved in attempts to recover a refund for this customer, as we are paid to do more than "take 100 bucks and feel like we've done their part since they hooked me up with a carrier."
That is absolutely not the type of customer service we offer, and it never will be.
Our sincerest apologies are offered to Mr. Olshove at this time. If there is anything else we could have done to alleviate some of the stress this caused, we would have done it. Unfortunately, a phone call to our office would have solved much of this.
PLEASE, please, please keep in mind when you are shipping a vehicle that brokers with a solid online reputation will do everything they can to help out. However, once a vehicle is in shipment it is the carrier's responsibilty to update customers as to status. Otherwise, they can contact the broker, who will then contact the carrier for a status update. Normally carriers call us to confirm pick up and delivery - or if there are problems.
As always, feel free to contact us with questions on this review.
Jessica M.
Customer Svc. Representative
Worry Free Transport, LLC.
cs@worryfreetransport.com |
|
Alex O. gave Worry Free Transport a rating of:  
| Review details | |
| Quote or Order ID: | 0801150011 |
| Quote or Order Cost: | $1445 |
| Origin: | New York |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 1 day(s) |
| Destination: | Oregon |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 1 day(s) |
| Truck/Carrier Type: | Enclosed |
| Dirty: | Yes |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
|
Valley Solutions, Inc.