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Poster:

Nancy V.

Date:

11/4/2007 12:41:00 PM

Reviewed:

Big Brothers Auto Transport

Subject:

Big Brother and Cathy

Review:

The car I had shipped was a gift from my mother to my daughter and came from Maryland to California. We had the advantage of not being in a hurry but I was very nervous about the experience. Cathy answered many questions and even made some proactive suggestions to help make the experience better. I was also convinced that customer service was very important to her and that whatever happened she would be availalabe to make things work out. Unfortunately, we did have a minor snafu in the beginning. The original driver that was supposed to pick up the car canceled at the last minute due to a full load. We lost about a weeks time, but since we weren't in a hurry it wasn't a problem and Cathy quickly found a replacement. The driver we used was very polite, contacted me when he was a day or so away and even pushed back the initial delivery time by an hour when a last minute business meeting came up for me. His truck was well kept and the car was delivered in excellent condition. I would highly recommend Cathy and Big Brothers Transport to anyone considering shipping a car.

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Nancy V. gave Big Brothers Auto Transport a rating of:

Review details
Quote or Order ID:	3237
Quote or Order Cost:	$1085

Origin:	Maryland
Pickup:	Late
Time from first available date the vehicle was picked up:	5 day(s)
Destination:	California
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	7 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Cathy

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