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Poster:

mike

Date:

5/16/2007 2:06:00 PM

Reviewed:

Advanced Logistics

Subject:

terrible

Review:

well i paid them on may 7th she said it would be picked up within 7days well on the 14th some driver for jaba called me and said he could not pick it up until tuesday. then on later on monday he called again and said his truck is broken cant do it. called robin she said she would have someone right away.well here we are on wed and still no one has called i called her told her i want a refund they said no i have someone to pick it up. i said when she said next thusday. i said thats to long been dealing with this since may 7th we are now on the 16th. she told me i lost my deposit because i canceled well it was not me who canceled it was her driver so then rather than wait another week i then canceled so i should be due my deposit dont use these people you will be sorry we are in the process of criminal charges because they refuse to give back my refund and they kept calling me back and yelling then hanging up on me

Report This Review

Response:

Posted by a representative of Advanced Logistics on 5/21/2007 2:51:00 PM

Mike booked the transport on the 7th for the 14th of May. On May 14
the first trucker Jaba Auto was supposed to pick up the vehicle called
us and told us the truck broke down, we proceeded to obtain another
trucker Advensed who could not pick up until the 18th. This customer
refused to listen to anything, was nasty and biligerent . He signed all
his paperwork which incidently clearly states first availabe date for p/u
is May 14th and the terms and conditions give the trucker at least 4
more days leeway for pickup. We were in constant touch with this customer
but nothing would make him satisfied and our terms say if we have a truck
there is a cancellation fee. We did nothing criminal the only criminal things
here are the unreasonableness and nastiness of this customer.

mike gave Advanced Logistics a rating of:

Review details
Quote or Order ID:	24307
Quote or Order Cost:	$679

Origin:	Florida
Pickup:	Never
Destination:	Missouri
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	robin
Secondary Contact:	liz

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