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Poster:

ViperGTS

Date:

4/18/2007 1:36:00 PM

Reviewed:

Reggie Willis Transportation

Subject:

Still Waiting ! ! ! Poor customer service ! ! !

Review:

We called for our Lexus IS350 to be picked up a week ago (04/10/07) and still has not been picked up (04/18/07), or have a guaranteed pick up date yet. Before collecting your deposit they tell you 1-3 days for pick up. After you pay deposit it jumps to 2-4 days. We have waited 8 days now and the vehicle still has no guaranteed pick up date. They may be inexpensive, but if you are renting a vehicle until yours comes in as we are, you might as well pay another company more. They DO NOT call you back. POOR customer service as well.

"Update" as of 04/18/07 at 12:30 pm central time

Well I just got off the phone with Reggie Willis and he is now refunding my deposit because I am dissatisfied with lack of service as he assured me in an email. I did not ask for a refund, because it seems a good and reputable company would rectify the situation and follow through. This was not the case with Reggis Willis Transportation.

"Richard,
I have been in this business for 8 1/2 years. I am not a member of our local chamber of commerce because I live in the country and office out of an office on my property. I am very good at what I do and will give your move the personal attention it deserves. Please keep me in mind when you make your decision.
Reggie"

I have many cars shipped because I am a Corvette enthusiast and buy from all over the US, however, I now deal with Vipers and Prowlers. I DO NOT RECOMMEND this company. I am a victim of deceit and false advertisement. I welcome anyones question's regarding our horrible experience with this company.

Report This Review

Response:

Posted by a representative of Reggie Willis Transportation on 4/20/2007 10:02:00 AM

I dispatched this unit the second day I had it booked. When our truck called to make arrangements the car had not been paid for. This customer has been rude and arogent from day one. I chose to refund his deposit rather than put up with his verbal harassment. If two day service is not good enough for him I can not help him. I do all I can to be honest and provide great customer service. Some people like this customer can not be satisfied.

ViperGTS gave Reggie Willis Transportation a rating of:

Review details
Quote or Order ID:	Willis
Quote or Order Cost:	$550

Origin:	Florida
Pickup:	Late
Destination:	Texas
Delivery:	Late

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Kristie
Secondary Contact:	Reggie

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