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Poster:

Sara

Date:

1/29/2007 11:48:00 AM

Reviewed:

A AAAdvantage Auto Transport

Subject:

Dismal Customer Service

Review:

In mid November, I booked 2 cars to be transported with AAAdvantage. I received reminded emails and calls until I booked their service. One car was picked up on time and delivered in a timely matter with no problems. The second car, however, was a nightmare. The car was picked up 3 days late, then the truck that was carrying the car had serveral problems (broke down 3 different times). My problem was not the delay in time as it was the customer service that I did not receive from AAAdvantage. I understand problems arise, however, I was given the word of a customer service manager that I would be kept up to date by her and never heard from her again. On top of that every time I called for an update on my car- I was told "It'll be there on Friday" when I would call on Friday I would then be told "It'll be there on Monday" and so this went on for over 3 weeks. Finally I stopped calling and never heard from AAAdvantage again. I sent them an email regaring their customer service (or lack there of) and never heard back from them. After AAAdvantage received confimation of my business and payment- they never called again. Awful, awful, awful experience. Please find another shipper.

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Sara gave A AAAdvantage Auto Transport a rating of:

Review details
Quote or Order ID:	2568
Quote or Order Cost:	$895

Origin:	California
Pickup:	Late
Time from first available date the vehicle was picked up:	3 day(s)
Destination:	Massachusetts
Delivery:	Late
Total Time from pickup to delivery of vehicle:	28 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

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