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Poster:

Simon

Date:

1/9/2007 10:44:00 AM

Reviewed:

1-2 Go 2 Transportation

Subject:

Purely Transactional Business

Review:

The Good:
-Car was dlivered with no major scratches or damage (with one minor exception - I put brand new wheels and tires on my car a week before it was picked up. The alignment and wheel balance were perfect. When delivered, the car pulls to the left.)

The Bad:
- Car was picked up about a week later than expected
- The only time they reached out to me was to collect my credit card info. They didn't call to give me any updates. In fact, I had to leave them several messages and wait a few days before I got a call back. I spoke to them about this and they did not deny it. Their role is to broker the deal. They simply hook you up with a carrier and then you're on your own. If you have any questions or if there are any delays, they give you the number of the carrier and ask you to call the carrier directly.

Report This Review

Response:

Posted by a representative of 1-2 Go 2 Transportation on 1/10/2007 12:20:00 PM

As for Simons comments on the car being picked up. He told us the earliest pickup was the 12th of dec. We had a carrier going to pick it up on the 13th and he decided he wanted to keep it for a while and didn't let us have it till the 15th. So when he finally let it go he wanted it picked up right now. Well any person knows that these carriers are not just sitting around the corner waiting for loads and since we weren't sure as to when he wanted it picked up we couldn't hardly look for a carrier until he said go ahead. then he called late on the week end and yes we didn't return his call till monday morning.and that is when the carrier picked it up.The vehicle was picked up monday the 18th. Which I really don't think is to bad. Considering we put in 60 hr weeks and can't be here 24-7. I am sure that he has a week end away from his job. When we called him to varify it was loaded he wouldn't pay us our fee and said he would contact us in two days like we did for him. As far as delivery he was told it would be 7 to 10 days for delivery from california to new jersey. Plus the carrier got stuck in a snowstorm in colorado and still made it in 7days. Then when the carrier got to the delivery Simon changed his mind and wanted the carrier to deliver the car to another location, which we are not talking around the corner we are talking quite aways away. The carrier should have charged him extra for this but didn't. So as far as we are concerned it all came down to not calling him on a sunday that we have this poor rating. I do think we could have put this on a airplane and still would not have made him happy. We give the customer the carriers phone number so if they have to work out any work issues or time schedules they can do that.
thank you
1-2 go 2 transportation

Simon gave 1-2 Go 2 Transportation a rating of:

Review details
Quote or Order ID:	Not Specified
Quote or Order Cost:	$895

Origin:	California
Pickup:	Late
Time from first available date the vehicle was picked up:	7 day(s)
Destination:	Pennsylvania
Delivery:	Late
Total Time from pickup to delivery of vehicle:	7 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

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