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Specialty Mobile Systems 

Location:4304 Cox Smith Rd
Mason, OH 45040
Phone Number:(800)789-5250
Secondary Phone Number:(800)577-3708
Web Site:http://www.autotransportspecialty.com/
Email Address:service@autotransportspecialty.com
Time On Site:5 Year(s), 5 Month(s). Since 8/28/2003 2:56:00 PM
MC Number:MC-461234 - MC-477612
 View government license and insurance information.
Company Type:Broker/Carrier


SMS is a family-owned and operated business located in Mason, Ohio. SMS treats their employees with admiration and respect, along with quality interoffice customer service. The motto at SMS is "We Do The Right Thing" - right for everyone involved: Customer, Carriers, Vendors, and Employees. SMS courteously and efficiently teams with all stakeholders to ensure that the vehicle transport process goes smoothly.
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Overall Rating (Last Two Years*):


768 ratings & reviews posted


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  • Distribution of Stars Report


    • Do The Reviews Accurately Represent This Company?
    Specialty Mobile Systems reports that they have an average of 1700 customers per year. Currently, this site has 382 reviews posted by individual customers for the past 365 days. So approximately 22.47% of Specialty Mobile Systems customers have posted a review.

    This means that 77.53% percent of their customer’s opinions are not represented on this site.
    Previous ReviewsMore Reviews on Specialty Mobile Systems
    Subject:Overall good but some issues.
    Review:My overall experience with Specialty Mobile was good. A quote was sent to me within a few hours of my inquiry. Amy contacted me immediately after filling out the online form to verify all the information. Her conduct was very professional and she ... [ More ]
    Rating:
    Poster:Derek S.
    Date:8/28/2008 8:45:00 PM
    Subject:They know what they are doing
    Review:Once the sub contracted trucker was selected he called to give me numerous updates on pick up time. When he arrived for pick up a huge auto carrier swallowed my Infiniti and was carefully bolted down, in a matter of minutes he was off after saying th... [ More ]
    Rating:
    Poster:al berger
    Date:8/27/2008 2:50:00 PM
    Subject:Transport of my Ruf BTR #0808150060
    Review:These drivers were great, I got frequent updates from them unlike the experiences I have had with Intercity and I would recommend them without reservation. [ View ]
    Rating:
    Poster:Lincoln Phillip
    Date:8/27/2008 11:09:00 AM
    Subject:From FL to CA
    Review:My truck was picked up next day after I called and then delivered 12 days later. It was dirty, but that was expected due to traveling across country in an open transport. I am very happy that there was no damage to the vehicle. Thank you Specialty Mo... [ More ]
    Rating:
    Poster:Arthur V
    Date:8/25/2008 1:43:00 PM
    Subject:Would surely use Specialty Mobile again!
    Review:As you can imagine transporting a vehicle for the very first time can be a pretty anxiety -ridden experience.....especially when you are getting a freshman off to college at the same time:)! After much research I decided on Specialty Mobile and woul... [ More ]
    Rating:
    Poster:Kathy
    Date:8/24/2008 8:35:00 PM
    Subject:AWESOME BUT KEEP SHOPPING
    Review:I HAVE BEEN IN THE ARMY FOR 12 YEARS AND HAVE PCS'D QUITE A FEW TIMES NOW AND HAVE DEALT WITH SEVERAL OTHER SHIPPING COMPANIES. I STRONGLY RECOMMEND THIS ONE AS A SOLDIER TO ANOTHER. I HAD DONE MY RESEARCH ON LINE AND TRIED DOING PRICE COMPARIS... [ More ]
    Rating:
    Poster:H. NELSON
    Date:8/23/2008 11:56:00 PM
    Subject:2nd wonderful experience
    Review:This is the second time we have used Specialty Mobile. Again the experience was perfect and went off without a hitch. The vehicle was picked up exactly on time and delivered to our daughter in college in Tucson Arizona, 5 days later. We were given... [ More ]
    Rating:
    Poster:M Parenti
    Date:8/23/2008 6:05:00 PM
    Subject:Connecticut to California
    Review:Overall I had an excellent experience with Specialty Mobile Systems. Dee, at Specialty was very helpful answering my questions, scheduling a carrier, and setting up a pickup and delivery date. They were right on target with the time frame they ini... [ More ]
    Rating:
    Poster:Megan
    Date:8/23/2008 1:44:00 PM
    Subject:Shipping
    Review:Shipping of my vehicle was prompt and courteous. I would use this company again. Amy treated me with a personal touch which made this transfer nuch more pleasent. [ View ]
    Rating:
    Poster:R Vancura
    Date:8/23/2008 8:14:00 AM
    Subject:From Alaska to Ohio
    Review:My daughter was heading to college in Ohio and I needed to get her SUV from Alaska to Ohio. I also needed to time the delivery so it would arrive just before she started school. It was originally shipped from Anchorage, Alaska and then headed to Taco... [ More ]
    Rating:
    Poster:Phil Sauvey
    Date:8/23/2008 2:02:00 AM
    Subject:Not quite as easy as I'd hoped for...
    Review:When making my decision to select an auto transport company I valued the glowing reviews on this site and chose Specialty Mobile Systems. Incidentally, now that I finally have my vehicle I have learned that SMS solicits reviews from their customers ... [ More ]
    Rating:
    Poster:Mike Boruta
    Date:8/22/2008 5:11:00 PM
    Subject:Excellent service
    Review:I was very concerned shipping my college granddaughter's car from NH to her school in NC. She needed it in early August. I reviewed many transport companies and one of the best per reviews was Specialty Mobile Systems. I used the on-line quoti... [ More ]
    Rating:
    Poster:Judy Harding
    Date:8/22/2008 4:52:00 PM
    Subject:Specialty Mobile
    Review:This is my second auto transport with Specialty Mobile. Both times were easy and convenient. The people at Specialty Mobile are very knowledgeable, and the process worked exactly as they said it would. The car(s) arrived at the shorter end of thei... [ More ]
    Rating:
    Poster:Mike hudson
    Date:8/22/2008 1:57:00 PM
    Subject:A+
    Review:I would recommend this carrier to anyone. Great service and they DO care about their customers. My car was delivered quick and in a great condition. I would definitely use their services again. [ View ]
    Rating:
    Poster:Kamil
    Date:8/22/2008 1:20:00 PM
    Subject:Excellent Delivery for Passat VW to MD!!
    Review:I just wanted to say " THANK YOU" for the best service with entire staffs at SMS. I called few other company before I find out about SMS thru this site.... I spoke to Denise on Tuesday morning and she arranged to pick up my car on Thu... [ More ]
    Rating:
    Poster:Suzanne
    Date:8/21/2008 10:46:00 PM
    Subject:Classic Corvette delivered perfect!
    Review:I had no idea how I was going to pick a transport company to move my Classic Vette from California to Ohio. I found transportreviews.com and picked one of the top 3 companies. I chose Specialty Mobile because I was afraid to deal with a Broker and ... [ More ]
    Rating:
    Poster:Ron Markarian
    Date:8/19/2008 12:15:00 AM
    Subject:excellent experience with Specialty Mobile
    Review:What a smooth transport this was! I contacted Specialty Mobile because they were advertised on a military-related website and I had no personal references from anyone to go by. In the midst of a huge household move I'd forgotten the minor detai... [ More ]
    Rating:
    Poster:J. Rosen
    Date:8/16/2008 12:57:00 AM
    Subject:Good customer service and reliable trucker
    Review:I had our almost new Honda CR-V moved from Sacramento to Boston. It was a good experience in that the trucking company (Pioneer Auto Express) came on time to pick up the vehicle and delivered it on time. Everything from the brokering service to the d... [ More ]
    Rating:
    Poster:Jenny Pham
    Date:8/15/2008 12:09:00 AM
    Subject:Excellent Service
    Review:Don Ferris and his team were highly responsive and flexible to my needs. Above board in every way, they gladly met all my requests with absolute kindness and politeness. Excellent company! [ View ]
    Rating:
    Poster:R. Askren
    Date:8/13/2008 5:37:00 PM
    Subject:The best. This is the way to do it - Look no further
    Review:I have done a few auto transports in my life and Specialty Mobile has been superb and their customer service is literally unbelievable. I transported a Porsche 911 and Specialty Mobile was able to fit the pickup and delivery around my schedule. It... [ More ]
    Rating:
    Poster:Werner K
    Date:8/13/2008 11:04:00 AM
    Subject:Saab 9.5 wagon transport
    Review:The pickup date was moved up by a couple days - which was not a problem for me - they called and asked if it would be alright. The car arrived a week earlier than scheduled and I wasn't able to recieve it at that time but it was stored until I wa... [ More ]
    Rating:
    Poster:Jenny Moore
    Date:8/12/2008 4:38:00 PM
    Subject:not a hitch
    Review:good experience. driver could always be reached and he gave ample time ahead when he would arrive. The quote was accurate, no undisclosed charges or any other surprises. [ View ]
    Rating:
    Poster:van
    Date:8/12/2008 3:21:00 PM
    Subject:First timer / great experience
    Review:This was my first time shipping a car and I will expect a high standard if i ever have to do it again. The folks at Specialty were glad to help and very prompt in responding to my questions. The driver of the transport truck called me the day before ... [ More ]
    Rating:
    Poster:Delsie
    Date:8/12/2008 2:23:00 PM
    Subject:SMS FL to CA
    Review:This was my first experience shipping a vehicle with a trucking company and I was nervous after reading some horror stories on the web. I decided to go with SMS since they seemed to have a good reputation and the BBB had very few complaints consider... [ More ]
    Rating:
    Poster:Stan Lewis
    Date:8/11/2008 4:04:00 PM
    Subject:This vehicle took really long to get here
    Review:We did not have any problem with assigning of a carrier for this vehicle, but it took really long for this vehicle to get to the destination. Thankfully our other car got here earlier than we expected so we did not have to rent a car for too long. Bu... [ More ]
    Rating:
    Poster:Abhijit
    Date:8/11/2008 12:02:00 PM
    Subject:Perfect move
    Review:From the start, Mobile Specialty Systems made this transaction as pleasent as they could. From the first phone call, all the information I needed to set-up and complete the transport was readily given by Mobile Specialty and by the transport company ... [ More ]
    Rating:
    Poster:Joe McCoy
    Date:8/11/2008 9:29:00 AM
    Subject:Transportation 101
    Review:This was a 1st time experience for me in having a car transported across the country. The wide range of prices and large number of negative reviews had me less than confident to entrust the shipping of my wife's Audi convertible by just anyone. L... [ More ]
    Rating:
    Poster:Dave Shores
    Date:8/10/2008 7:45:00 PM
    Subject:They made it easy
    Review:I had concerns about this whole process. I like to be in control of situations and this process makes you give up control to quite an extent. I researched and based on the reviews went with Specialty Mobile. I made a couple of phone inquiries aski... [ More ]
    Rating:
    Poster:P Krause
    Date:8/9/2008 3:11:00 PM
    Subject:Reliable service for 2nd car (Honda CR-V)
    Review:We had both cars moved from CA to MA. One was the Subaru and this is a review for our 2nd car, the Honda CR-V. The trucking company was again Pioneer Auto Express because we had used them in the past when moving from MA to CA. Both the broker agen... [ More ]
    Rating:
    Poster:Ivan Siew
    Date:8/9/2008 12:22:00 PM
    Subject:All's well that ends well!
    Review:We were initially not happy with the communication from the company about assigning a carrier for our car. But later they assigned a carrier who picked up our car and delivered it earlier than we expected it. So, I would say overall we are happy with... [ More ]
    Rating:
    Poster:Abhijit
    Date:8/9/2008 10:27:00 AM
    Subject:satisfied
    Review:overall i achieved what i wanted through this transaction. my car was safe and delivered promptly. everyone i dealt with was friendly and honest, seemed reliable. [ View ]
    Rating:
    Poster:Anuj Malik
    Date:8/8/2008 9:29:00 PM
    Subject:perfect
    Review:My car was picked up in time, and delivered in 4 days from LA to Champaign, IL in August!! I'm very happy with their service and highly recommend specialty mobile. My contact person was D and she was prompt and helpful. The car was actually moved... [ More ]
    Rating:
    Poster:sm
    Date:8/8/2008 5:54:00 PM
    Subject:Shipping car second time
    Review: Name: Tom Pescod. This is the second time I have used Specialty Mobile Systems to ship a car for me. Both times I have shipped corvettes, the first time from Hyanis, Mass. to Sierra Vista, Arizona and this last time from Indiana, Penn to Serria V... [ More ]
    Rating:
    Poster:Tom Pescod
    Date:8/8/2008 2:24:00 PM
    Subject:Satisfied with their service
    Review:We have used this company twice in the last one year and found them to be reasonable in price and reliable. I would definitely consider this company for my future auto transport needs. [ View ]
    Rating:
    Poster:Swaita Singhal
    Date:8/6/2008 5:03:00 PM
    Subject:trikes
    Review:This shipper was a pleasure to work with in every possible way. The price was reasonable, the service was excellent. When dealing with the shipper by phone you actually got a person. That person was knowledgeable about my needs. The trike was in ... [ More ]
    Rating:
    Poster:michele Delle Fave
    Date:8/6/2008 2:47:00 PM
    Subject:Excellent Service by Specialty Mobile Services
    Review:I had to transport my vehicle from Minnesota to Utah. My friend had shipped his vehicle from Minnesota to New York using Specialty Mobile Systems. He was very happy with their service, so i decided to get the quote from SMS. I had put aside $1000 for... [ More ]
    Rating:
    Poster:SUMIT KHETARPAL
    Date:8/6/2008 1:19:00 AM
    Subject:This company goes the extra mile!
    Review:I am very pleased with my experience with Specialty Mobile Systems. Amy and Denise were both wonderful to deal with. The first carrier they had booked to pick up my car was ready to pick up the car the same day I made my reservation (super quick!),... [ More ]
    Rating:
    Poster:Theresa Douglas-Baca
    Date:8/4/2008 9:05:00 PM
    Subject:very good service
    Review:This transaction was the first vehicle I've ever had shipped. I came to this site to find what shippers were reputable. I ended up choosing Specialty Mobile Systems because of all their positive reviews. I filled out the form online, then they... [ More ]
    Rating:
    Poster:Brandon Swink
    Date:8/4/2008 6:20:00 PM
    Subject:You can trust Special Mobile Systems
    Review:Specialty Mobie Systems helped me transporting my car from Ca to Md .. at first i waited a little for their response with regards to the schedule of picking up my car on time but it all went alright ... they gave me a piece of mind throughout th... [ More ]
    Rating:
    Poster:marlo
    Date:8/4/2008 2:48:00 PM
    Subject:On Time As Promised
    Review:This is the 2nd time I have used them and have had great experience both times. They were competitive in price and the transport team was very nice. I will use them again and highly recommend them. [ View ]
    Rating:
    Poster:Mike
    Date:8/4/2008 2:44:00 PM
    Subject:Transport of my vehicle
    Review:I contacted Speciality after it took another comapnay a whole month without transport and they too care of me the same week I contacted them. I would use them again in the future. [ View ]
    Rating:
    Poster:Rick
    Date:8/3/2008 6:57:00 PM
    Subject:Total Satisfaction with Specialty Mobile Systems
    Review:The two telephone calls that I made were handled very professionally and left no question that all would be ok.The Chevy SSR was picked up as scheduled by Elk Auto Transport, (an extremely friendly husband and wife team) and delivered exactly as prom... [ More ]
    Rating:
    Poster:M.HOLFORD
    Date:8/3/2008 10:42:00 AM
    Subject:Review
    Review:No problems with SMS. The carrier did deliver the car a day later than originally estimated. Had communication problems with driver as far as delivery time. Pick up was as anticipated. Otherwise, no problems. [ View ]
    Rating:
    Poster:Shridhar V
    Date:8/3/2008 10:23:00 AM
    Subject:Good Company
    Review:My pick up and delivery were a bit late, but it was in part do to some miscommunication in placing the order. That said, the customer service was great, very honest and straight forward. In the end my car was delivered safe, sound, and before I absol... [ More ]
    Rating:
    Poster:Cotti
    Date:8/1/2008 10:37:00 PM
    Subject:Specialty Mobile Systems is good
    Review:Specialty Mobile Systems is good. They shipped my 2004 Chevy Malibu from Dallas, TX to Nashua, NH. The driver, A.J. with R & S Transport stayed in touch and picked up the vehicle right outside of my apartment complex. Six days later he deliver... [ More ]
    Rating:
    Poster:Sanjay Sankaran
    Date:7/30/2008 1:50:00 PM
    Subject:review
    Review:We had problems with customer service at two other carriers before we found specialty auto movers. they were a little more expensive but the price they quoted me was what I paid. there were no hidden costs or shifty dodges. we got both of our cars... [ More ]
    Rating:
    Poster:TJB
    Date:7/28/2008 7:24:00 PM
    Subject:Car arrived, but late, w/poor communication.
    Review:I had a car shipped recently with this company. The people at the Ohio office were friendly prompt, and helpfull. The price quote wasn't the cheapest I received. and I was expecting slightly better service. My move was subcontracted out, they wer... [ More ]
    Rating:
    Poster:David
    Date:7/28/2008 1:21:00 PM
    Subject:good broker
    Review:This is our second time using Specialty Mobile Systems. We shipped two minivans from California to Michigan. They quoted a price initially of $1990 (total for both vehicles). This ended up being too low because of rapidly rising fuel prices. We l... [ More ]
    Rating:
    Poster:Peter
    Date:7/27/2008 11:41:00 PM
    Subject:Specialty Mobile Systems
    Review:Excellent customer service. Worked through some tough demands and found a carrier that worked out perfectly. Was having difficulty finding a carrier with a holding lot on the delivery end. They worked overtime to find one that would meet our time ... [ More ]
    Rating:
    Poster:C Canales
    Date:7/27/2008 9:52:00 PM
    Subject:review of car transport
    Review:Specialty Mobile Systems did a great job of moving my car from California to Oklahama. Being on active duty in the military, my schedule is not very forgiving, so I had to leave my car at a friends house for a few extra weeks, but there was absoulte... [ More ]
    Rating:
    Poster:Jeff B
    Date:7/27/2008 8:09:00 PM

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