Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.expressautotransport.com/ | | Email Address: | service@expressautotransport.com | | Time On Site: | 5 Year(s), 10 Month(s). Since 3/27/2003 4:52:00 PM | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
459 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 445 reviews posted by individual customers for the past 365 days. So approximately 4.05% of Express Auto Transport customers have posted a review.
This means that 95.95% percent of their customer’s opinions are not represented on this site. |
| Express Auto Transport Review | | I live in Louisiana. September 1st we went through a horrific experience with two hurricanes that rolled directly over our community. In October my husband that works in India decides he was going to by a car for our grandson who is the Air Force. Th... [ More ] |
|  | | Brenda Hadley | | 11/1/2008 8:18:00 PM |
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| CAR DELIVERY | | I PURCHASED A CAR FROM CHAMPAIGN,ILL.I CONTACTED THREE DIFFERENT TRANSPORTERS BEFORE CHOOSING EXPRESS AUTO TRANSPORT.I TALKED TO TOMMI AT EXPRESS AUTO AND SHE PUT MY FEARS AT EASE.NOT EVER DOING THIS BEFORE I DIDNT KNOW WHAT TO EXPECT.TOMMI WAS VER... [ More ] |
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| 1930 model aa fuel truck | | After the first trucker fell through and they set up a second date everything went great. The seller called me and assured me that the driver was very nice and seemed like he would do a good job. He had a good feeling about it getting to me in good s... [ More ] |
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| Transport not yet finished | | I contracted on September 17/2008 the transport of an AMC Pacer from Utica, NY to Valencia, Spain. Some delay occurred because of missing documents by the seller of car, but as of today Oct 30, 2008 I only know that the car was delivered to somewhere... [ More ] | | Express Auto Transport understands that Jose is getting frustrated about the delay in the transport of his AMC Pacer. However, the delay is beyond our control. His vehicle is being stored at no cost in New Jersey while we wait on the seller of the ve... [ More ] |
|  | | Jose Gros-Aymerich | | 10/30/2008 6:55:00 AM |
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| Auto Shipping | | My original contact with Tommi was great. She was very personable and knowledable about about my shipping needs. She answered my questions and concerns about shipping the car I had justed purchased. This was my first experience of shipping an auto... [ More ] |
| | | Eric Cole | | 10/29/2008 8:12:00 PM |
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| my delivery | | excellent sevice fast and accomaded all my expectations will use again very fast and accurate great customer service good service everyone was great to work with excellent communication cheap prices but not cheap service [ View ] |
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| truck delivery | | There is nothing more to say. Totally satisfied and very professional. Some person (cannot remember his name) called me at least 4 times to keep me informed of the progress. [ View ] |
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| Motorcycle Shipping | | My initial contact with Auto Express was very timely and professional from the time I requested the proposal to making the order. The next day I recieved a call from the assigned agent who left a message to see if there were any changes. I called h... [ More ] |
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| Review of service | | I would recomend this company to anyone thinking of having there auto transported. I was first skeptical do to the fact they had the lowest price. Don't let that fool you; this is a first-class company. They stayed in contact with me from the ... [ More ] |
| | | Paul Myers | | 10/28/2008 8:39:00 PM |
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| Car Transport and Delivery | | The company has very good customer service. Steve took my information and gave me a very fair quote and answered my questions regarding shipping and insurance. I was assigned Lynette as my customer service person and she was very good. She stayed in ... [ More ] |
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| Express Auto Transport | | I forgot to mention in my first review that Tommi from express auto transport was also
very helpfull . She spent allot of time with me on the phone making sure my vehicle would fit into an enclosed trailer due to the rollbar height. Thanks Again To... [ More ] |
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| Delivery of 57 Chevy | | I've used Ebay alot over the last few years and finally found Express to do the transporting. Larry was above par to deal with and follow thru. Mike too was right there to get the trucker pointed in the right direction. Considering the time fram... [ More ] |
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| auto transport | | This was a very top notch service. The car was pickup early and delivered early. The driver was very very nice. Great people to work will use again. Jefff [ View ] |
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| Door to Door | | The communications with the company was good. I paid for door to door but it appeared that it would take a lot longer time to find a transporter that would deliver to my home. So I agreed to have it delivered to near by major cities ( 130 to 180 mil... [ More ] |
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| Porsche 911 C4S Transport | | Transported a Porsche 911 C4S from Danver, Ma to Sweetgrass, MT.
Excellent service from Maria K. at Express Auto Transport; timely and reasonable cost.
4 days from pick-up to delivery.
Order Tracking #807258936
I would use Express Auto Transport ... [ More ] |
| | | David G. | | 10/27/2008 6:53:00 AM |
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| Couldn't have gone better! | | Our transport specialist was very sweet and knowledgeable, customer service was exquisite. Pick up was prompt and delivery was ahead of schedule! We would recommend the service to our friends and family. Keep up the good work guys! [ View ] |
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| TRUCK TRANSPORT | | TRUCK WAS LATE, BUT ONLY BECAUSE OF MECHANICAL TROUBLE. MIKE FOUND ANOTHER DRIVER FOR PICKUP VERY QUICKLY.
I HAVE USED THIS SERVICE 4 TIMES NOW WITH NO PROBLEMS.
THANKS VERY MUCH.
[ View ] |
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| 1997 BLAZER | | MIKE KEEP ME INFORMED AND HE WAS VERY NICE TO TALK TO AND HE KEEP HIS PROMISE ON EVERY THING WHICH WAS A CHANGE FROM OTHER COMPANIES I TALK WITH AND THE DRIVER JOHNNY WAS REALLY NICE AND PERFECHAL IT WAS A PLEASURE DOING BUSINESS WITH THE COMPANY ... [ More ] |
| | | CAROL MCINTYRE | | 10/24/2008 2:50:00 PM |
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| 100% Satisfaction | | Dear Mike,
Thank you very much for the excellent customer service. I received my 550 Porsche Spyder and it was in the trailer under a cover ready to show its beauty. The driver was very nice and professional! It was in contact with me the entir... [ More ] |
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| 1970 FIRE TRUCK | | We were very happy with the service we received. The fire truck was picked up and delivered on time. we made the port cut off and our fire truck will be loading this vessel this week for Denmark
[ View ] |
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| Transport of a vintage vehicle | | Excellent, courteous and honest service. Easy step by step instructions. What your are quoted is what you pay. My vehicle arrived on time and as promised in optimal condition. I would recommend this transport service to anyone who asks. [ View ] |
| | | Antonio Sanchez | | 10/22/2008 5:33:00 PM |
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| Morris Minor - NY to Washington | | This is the second time I have used EAT, I have been happy overall with them both times. The first time there were no problems at all and it went very well. The second time, it took them about two weeks+ longer than they said to get the car to me. ... [ More ] |
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| Outstanding service with a smile. | | I bought my wife a vintage restored VW Bug for her birthday. We purchased the vehicle on a Tues. and I contacted the transport company on Wed. We set the pickup for Fri. and it was picked up aroung 6 P.M. that day. The seller stated that they driv... [ More ] |
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| Slow pickup of vehicle | | From the time I ordered the pickup of my car, it took them 20 days to pick it up with 4 different drivers assigned to pick it up. I am extremely dissatisfied with their service and would not recommend or use this company again. Once the car was FINA... [ More ] | | Express Auto Transport regrets that you were not satisfied with the experience you had with our company. It can be difficult to assign loads with a destination of Wyoming, due to the fact that there are normally fewer loads coming out of Wyoming. We ... [ More ] |
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| MOTORCYCLE PICKUP | | WAS TOLD 1 TO 10 DAYS FOR PICKUP, THEN AFTER 10 DAYS SAID THEY HAD 15 DAYS BEFORE I COULD GET MONEY BACK (WHICH WAS NEVER VERBALLY DISCLOSED TO ME). 15 DAYS PAST NO PICKUP...VERY DISSATISFIED...WILL NEVER USE AGAIN. [ View ] | | Express Auto Transport regrets that Mr. Pearcy was not satisfied with his experience with our company. However, we feel that he has not been entirely accurate with his description of his experience. Mr. Pearcy was given the normal timefime, not a gua... [ More ] |
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| Yes I would use them agaimn | | i FOUND THIS COMPANY AS ONE OF FOUR POSSIBLE SUGGESTIONS ON E-Bay after my vehicle purchase I called the first one based on their initial estimate which obviously was the lowest. I dropped them over this one because those guys wanted all payment ahea... [ More ] |
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| 1955 Packard | | They were great from day one. They were knowledgeable about my needs to get it there. I was surprised when It actually came early. The driver contacted me when he was close and was nice enough to wait around w/ me and wait for the second tow truck I ... [ More ] |
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| car transportation | | we had two cars transported and were very pleased with the service. we were very pleased with the driver and the representative at the company. this was a user friendly service which we would use again. [ View ] |
| | | bill | | 10/18/2008 11:15:00 AM |
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| Express Auto | | I was very unhappy with the service I recieved from Express Auto. I was told that they should have the car assigned in 1-7 days and then delivered in 3-5 days. I then asked and I quote "So it should be no problem to have the car here in less t... [ More ] | | Express Auto Transport regrets the experience Mr. Hanson had with our company. The timeframes given to him were estimates based on the normal timeframe for this type of transport. The pick up was delayed due to inclement weather. As Mr. Hanson said ... [ More ] |
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| Survey Comments | | From start to finish this was a real easy and hassle free experience. Tonia was knowledgeable courteous and helpful from start to finish.
The price was the lowest of the 4 I got.
The driver was great about letting me know where he was and when to e... [ More ] |
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| Review comments | | Good.
But service could have been better (More responsive, co-ordination etc.)
Also, some issue with trucking company which delayed my pickup. Initially everything was good.
I booked pickup date as 2-Oct-2008(originally picked on 11th) and I go... [ More ] |
| | | KSRoy | | 10/16/2008 4:20:00 PM |
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| My experience. | | I checked around for a cheap yet reliable auto transport to haul my car. I did come across a few cheaper companies but they didn't have the reputation of Express Auto Transport. The staff and driver were great to deal with. No high pressure sale ... [ More ] |
| | | Wally | | 10/16/2008 9:04:00 AM |
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| Quality of Service | | This is the second time I have used your serives and was very satisfied in both instances with being kept informed about the status of the pickup and the subsequent delivery. The vehicle was delivered in a timely manner with no damage. Additionally,... [ More ] |
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| Express Transport | | Lybnette was great! She called me on the phone and updated the web site so I knew what, and where my new used car was all of the time. After two carriers "fell through" through no fault of Lynette she found Cheyenne transportation and he ... [ More ] |
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| worst service ever | | horrable customer service, rarely did they call back. I was hung up on once too.... I had to wait the 15 days to cancel to get my truck picked up by another carrier. They should change their name to slowautotransport.....the word "express"... [ More ] | | Express Auto Transport spoke to David on eleven seperate occasions after he placed his order with our company. He was not hung up on, he was told by our company represenative that the called was being terminated due to his use of vulgar language. [ view ] |
| | | David | | 10/15/2008 11:46:00 AM |
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| 1970 Dodge | | Initially called company for info., cost and availability of one of their trucks to pick up my car. Spoke with Lisa H., she was very helpful and knowlegeable on the subject. She was very promp in returning phone calls, answered all my questions no ma... [ More ] |
| | | Troy | | 10/14/2008 8:00:00 PM |
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| Sub Contractor | | I opted to pay the deposit by credit card and the balance later. I later found out they had billed my credit card for the whole amount.
The car was picked up days late. I found it frustrating as the driver would call and give pick up times a numb... [ More ] | | Express Auto Transport regrets that Mr. Hlywka was not satisfied with his experience with our company. However, we do not feel that Mr Hlywka has fully explained what took place with his transport. First, Express Auto Transport is not solely a sub co... [ More ] |
| | | Douglas Hlywka | | 10/14/2008 4:14:00 PM |
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| Motorcycle | | it came fast and everything seemed to work fine and the driver was very prompt and friendly, the bike seemed loaded very well. I would use them again if i was going to have a bike transported only thing better was if they used a transporter like i... [ More ] |
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| Costomer service | | First customer service person "Tommi" was very helpful. After that not much contact unless I E-mailed the representitive Tony D. Should have called and kept me up on progress. [ View ] |
| | | Deb Wilkinson | | 10/14/2008 12:05:00 AM |
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| The Overall Experience | | When I called the company the person I talked to was very Knowledgeable about custom vehicles/rat rods. She asked me all the right questions and it felt good to know that you are talking to some one that understands and is not just a dispatcher.
... [ More ] |
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| Would not recommend | | Overall Express Auto Transport was very disappointing. As a carrier/broker I would have have expected more from a company that's been in the business for some time. It was very apparent that their cusomter service agents were not as knowledgea... [ More ] | | Express Auto Transport regrets that you were not satisfied with your experience with our company. However, we feel that you have not accurately described how our company does business. First, Express does not pressure its customers to sign up quickly... [ More ] |
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| GREAT SERVICE | | Larry was on the ball, returned my call everytime same day. Driver maintained contact with me daily. I was surprised to have received my truck so soon. Paid for it Saturday night it was delivered the following Sunday. Great Price, Great Service. [ View ] |
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| no problems | | They were very professional and did everything we asked. We were very pleased. We found another transporter that cost less, but the reviews and BBB rating scared us off. We would definitely trust them again. [ View ] |
| | | blake | | 10/9/2008 8:16:00 PM |
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| Good Service | | Customer service with Lynnette Miller was probably the best customer service I have ever had before. The driver was awesome and very coopertive too. I would definitely use this company again myself if I ever had to deliver a vehicle again, and i defi... [ More ] |
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| Motorcycle | | I was very pleased with the overall service, Excellent commuication and update thru-out the process. Outstanding company and company. The hauler took very good care of my mtorcycle and very informative of his destination and time. [ View ] |
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| A+ Company | | I was very empressed with the speed and customer service of this company. If in the futre I need another vehicle shipped I will use express auto transport. [ View ] |
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| great to deal with | | Great to deal with. Dispatched same day, picked up 7 am next day and delivered next evening. 1300 miles and best rate. AAAA++++. Best transport company I've delt with. Some of the other companies took as long as 3 weeks to dispatch. [ View ] |
| | | Michael Darby | | 10/7/2008 2:22:00 PM |
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| transport | | Express Auto Transport was very helpful in getting the vehichle shipped to me. I live in a remote area of the Upper Pennisula of Michigan. It did take a little bit to find a driver to bring it up to this area, but I was satisifed with the way the veh... [ More ] |
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| Would do business with again! | | Express AUto Transport were very honest, straight forward, and direct in their business. their prices are good and I would recommend them to anybody, I would also use them myself again. [ View ] |
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| Review | | Jim did a great job moving the motorcycle. I had a pretty busy schedule, but he was able to work around it and get the bike delivered. I would definitely use him again and would recommend him to anyone that needed to have a bike transported. [ View ] |
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