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Direct Express Auto Transport 

Location:332 San Anselmo Avenue
San Anselmo, CA 94960
Phone Number:800-600-3750
Web Site:http://www.autotransportdirect.com
Email Address:info@autotransportdirect.com
Time On Site:1 Year(s), 4 Month(s). Since 6/7/2007 10:40:00 AM
MC Number:MC-479342
 View government license and insurance information.
Company Type:Broker


Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Overall Rating:


667 ratings & reviews posted


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  • Rating Trends by Month and Overall New
  • Customer Satisfaction Ratings
  • Distribution of Stars Report


    • Do The Reviews Accurately Represent This Company?
    Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 655 reviews posted by individual customers for the past 365 days. So approximately 3.12% of Direct Express Auto Transport customers have posted a review.

    This means that 96.88% percent of their customer’s opinions are not represented on this site.
    Previous ReviewsMore Reviews on Direct Express Auto Transport
    Subject:Transport
    Review:I have never had a vehicle transported. I found this company by doing a online search and doing a price comparison. They were the most reasonable priced and insured my vehicle. The pickup time was great it was the same day that the vehicle was rea... [ More ]
    Rating:
    Poster:Jennifer
    Date:8/30/2008 1:40:00 PM
    Subject:What a service.. :)
    Review: This was my first time using a shipping carrier so I was a little sceptical.I did a little bit of research on internet and found that Auto Transport Direct's quote($650) was cheaper by $150-250 compared to the other carriers. The quote too was ... [ More ]
    Rating:
    Poster:Manish
    Date:8/30/2008 12:23:00 PM
    Subject:Interstate Auto Transport
    Review:The service that I received from Direct Express Auto Transport was excellent. I was called by the driver within 24 hours of making the reservation. He called twice on the day before pick up and once on the pick up day. He was professional, prompt,... [ More ]
    Rating:
    Poster:Glenn Waller
    Date:8/30/2008 11:39:00 AM
    Subject:Great service
    Review:I made the order on a Sunday afternoon. 4 days later my truck was heading to OR. The driver was always available and he was ontime for the drop off. My vehicle was dirty at the time of the drop off, but it had just traveled 2500 miles. This was a non... [ More ]
    Rating:
    Poster:Jason Aurit
    Date:8/29/2008 12:15:00 PM
    Subject:Great Experience...would use again
    Review:Vehicle was picked-up in a very timely matter. Driver was prompt and very friendly and professional. Delivery was delayed by one day but only because the driver became ill during transit of the vehicle, so no big deal, glad that he quickly recovered ... [ More ]
    Rating:
    Poster:A Wong
    Date:8/27/2008 12:49:00 AM
    Subject:Direct Express Auto Transport
    Review:Pricing was very competitive. When I called Direct Express Auto Transport the people were very helpful and courteous - I appreciated that very much as this was the first time I have ever shipped a vehilce across the country. A transport company was... [ More ]
    Rating:
    Poster:Jeff Karren
    Date:8/26/2008 7:04:00 PM
    Subject:Excellent Service!
    Review:This is an excellent company to work with! The entire process was painless to ship our car from Ohio to California. The cost was very reasonable expecially with today's gas prices. Many other companies charged almost double what Direct Express... [ More ]
    Rating:
    Poster:Kathleen Cook
    Date:8/26/2008 6:47:00 PM
    Subject:Transporting car
    Review:Very pleased with service and helpfulness of contacts at Direct Express Auto Transport. I will used them again when and if needed. The assign transport company was great to work with! [ View ]
    Rating:
    Poster:Jeffrey B. Karren
    Date:8/26/2008 1:49:00 PM
    Subject:Great experience! Michigan to Nevada On-Time
    Review:I placed an order about 2 weeks before the date I scheduled for my truck to be picked up from Metro Detroit Michigan to be shipped to Las Vegas. To be sure, I allowed my self a 7-10 day window. So I placed the order to be picked up on 8/18, but did n... [ More ]
    Rating:
    Poster:Edward
    Date:8/25/2008 6:36:00 PM
    Subject:Excellent Service !
    Review:Very Good price and Excellent Service. The driver is very friendly. I wil let all my friends know this company and I Would use again for sure. Vincent H. [ View ]
    Rating:
    Poster:Vincent H.
    Date:8/25/2008 11:48:00 AM
    Subject:transport
    Review:they did an awesome job. on time very fair price in fact lower than competitor by over 400 dollars very good travel time 4 days and 2200 miles i do not think i could have driven that far in that time frame. I would definately use the service again.... [ More ]
    Rating:
    Poster:Mike V
    Date:8/24/2008 10:39:00 AM
    Subject:Truck woes
    Review:My family and I were almost at our vacation destination when my 1999 Chevy trucks' engine failed. We were about 5 hours from home and in a small town in SC. My gut feeling was that this truck would never make it home again. After an estimate ... [ More ]
    Response:cool story ... thanks for the kind words [ view ]
    Rating:
    Poster:Michael
    Date:8/23/2008 7:35:00 PM
    Subject:Direct Express Auto Transport
    Review:Direct Express Auto Transport provided excellent service. Direct Express Auto Transport cost less than any other carrier I had estimate hauling my van from Michigan to Tennessee. I was surprised to recieve such excellent service with very helpful cus... [ More ]
    Rating:
    Poster:L Mannor
    Date:8/23/2008 10:26:00 AM
    Subject:transport of vehicle
    Review:felt price was reasonable. Prompt response to telephone inquiries. Signed up online but did not understand that pickup date meant a 7 day pickup window until spoke to auto transport. This would be helpful information to know when signing up online... [ More ]
    Rating:
    Poster:Eva Stinson
    Date:8/22/2008 12:22:00 PM
    Subject:Excellent car shipment XXXhighly recommended
    Review:I wanted my car shipped from Austin, TX to Winston-Salem, NC. After looking out and reading reviews for several transporting companies I decided to go for Direct Express Auto Transport. They were prompt in picking up calls & responding. They assi... [ More ]
    Rating:
    Poster:M Rahman
    Date:8/22/2008 9:54:00 AM
    Subject:car transport - excellent!
    Review:Supior job XXX driver was excellent in delivery of car in perfect condition. Could not be more pleased in the overall process in the delivery of our car. I would recommend this company without any reservations. [ View ]
    Rating:
    Poster:John Brickell
    Date:8/22/2008 1:16:00 AM
    Subject:Amazing Experience
    Review:I had a great experience with Direct Auto Transport. They had assigned me to a carrier who was very upfront with me about the process. He allowed me to hang onto my car over the weekend as it would have sat in his yard if he picked it up earlier. ... [ More ]
    Rating:
    Poster:Laura
    Date:8/21/2008 8:51:00 PM
    Subject:Overall Satisfaction
    Review:Initial contact was made on 8/11/2008 ,car was in Collierville ,Tn. car was picked up on 8/16/2008 Saturday by a very courteous driver .Car was delivered in Los Angeles,California on Wednesday 8/20/2008 at nearly noon at the doorstep with not a scr... [ More ]
    Rating:
    Poster:Clyde Johnson
    Date:8/21/2008 6:29:00 PM
    Subject:EXCELLENT SERVICE!!!
    Review:Very professional and amazing customer service! I was completely happy when I went with Direct Express! I only paid $625 total! After all the stressful times that I spent calling and canceling with other auto transport companies due to BAD ratings, I... [ More ]
    Rating:
    Poster:Shay
    Date:8/20/2008 4:13:00 PM
    Subject:Direct Express Auto Transport
    Review:Super fast! I called late Friday night for a non-urgent pick up. One of those "whenever you can get to it" type deals. Well, to my surprise, the driver picked it up Monday afternoon from my dad in New Jersey, and it was at my house in far w... [ More ]
    Rating:
    Poster:Kate Hill
    Date:8/19/2008 8:03:00 AM
    Subject:Positive Experience
    Review:We had a very pleasant experience using Direct Express Auto Transport. They were patient with me as I needed to change our pickup date due to the timing of my daughter's availability to accept the car in California. Our car arrived in only 5 da... [ More ]
    Rating:
    Poster:Linda
    Date:8/18/2008 9:36:00 AM
    Subject:Recommend Direct Express!!!
    Review:Our entire experience with Direct Express and their carrier/driver was nothing but positive. I was very skeptical in shipping our vehicle across the country but finally decided to contact Direct Express after checking out many transportation reviews... [ More ]
    Rating:
    Poster:Marilyn
    Date:8/17/2008 7:10:00 PM
    Subject:Vehicle Transport
    Review:I was very impressed with the level of service I received from Direct Express Auto Transport. I was very particular about the transport company since I was having an expensive sports car shipped, and Direct Express met every expectation I had. I wi... [ More ]
    Rating:
    Poster:James Perry
    Date:8/15/2008 6:19:00 PM
    Subject:Complete experience couldn’t be better.
    Review:The vehicle was picked up on the first available day and arrived at the destination 3 days later in excellent condition. It pays to do your homework. Direct Express Auto Transport has the best rating and reviews and it’s obvious why. They als... [ More ]
    Rating:
    Poster:Richard Chernicky
    Date:8/15/2008 3:54:00 AM
    Subject:Great Deal & Excellent SErvice!
    Review:I couldn't be more satisfied with my entire experience using Direct Express Auto Transport! This was my first experience buying a vehicle out of state( let alone from Ebay!)and I was quite nervous & skeptical. I simply "Googled" aut... [ More ]
    Rating:
    Poster:Christine Fors
    Date:8/14/2008 9:42:00 PM
    Subject:Very satisfied with the service
    Review:I have recently used service of Direct Express Auto Transport to transport my second car to Virginia to a friend. I am very satisfied with the service. I used only booking. As soon as I completed the form and placed the order, I received a co... [ More ]
    Rating:
    Poster:Kumar
    Date:8/14/2008 7:59:00 PM
    Subject:Fast service
    Review:My car was picked up on the 1st day available and transported in 4 days. The last shipper I used took more than 4 weeks!! Great service at a great price!! The driver was extremely careful and courteous and kept in touch with me along the way. If ... [ More ]
    Rating:
    Poster:Bart
    Date:8/14/2008 4:53:00 PM
    Subject:Reviewing Direct Express Auto Transport
    Review: Customer Service ----------------------------------------------------------- Once my auto was assigned a truck and the pickup day was established everything was smooth a glass. The girls at Auto Direct customer service are polite and on the bal... [ More ]
    Rating:
    Poster:Jack
    Date:8/13/2008 7:31:00 PM
    Subject:EXTREMLY POOR CUSTOMER SERVICE
    Review:I will not use this company ever again because, i was told by an employee of your company prior to shipment that I could not have window tint on my car and I removed the tint before shipment. I drove the car to its pick up location and other cars on ... [ More ]
    Response:We have never told a customer to remove the tint from their windows. Why would we? That does not matter to a shipper. So we do not understand how Jordan Walsh of Matthews, NC and USC Los Angeles could have gone to that trouble and expense? Since we d... [ More ]
    Rating:
    Poster:Jordan
    Date:8/12/2008 10:08:00 PM
    Subject:Would use again
    Review:This was my first experience using a shipping company and I couldn't have been happier with the service and speed of the delivery. I only needed to contact the office once and that was to ask a question about open vs. enclosed trailers. Beyond ... [ More ]
    Rating:
    Poster:Jeremy
    Date:8/12/2008 12:11:00 PM
    Subject:Good broker, okay carrier
    Review:After all the reviews on transportreviews.com, I was very careful when selecting a broker. Direct Express was 5-star rated, and gave a very competitive estimate, so I went with them, even despite some very negative reviews. I was very nit-picky wit... [ More ]
    Rating:
    Poster:drmahkween
    Date:8/11/2008 12:08:00 PM
    Subject:Excellent experience
    Review:Terrific company. Knowledgeable and walked me through every step. They picked up my car the same day and the driver kept me posted all along the way. Thank you. [ View ]
    Rating:
    Poster:A Corso
    Date:8/11/2008 11:36:00 AM
    Subject:Transport Direct
    Review:I gave my available pick up date and expected the pickup to be made two or three days after the date. The driver came one day after. The driver was very friendly and had my vehicle to the destination within 4 days. In addition, the driver gave my h... [ More ]
    Rating:
    Poster:Chhak
    Date:8/11/2008 7:15:00 AM
    Subject:Champaign, IL to Redmond, WA
    Review:I used Direct Express Auto Transport to relocate my Volvo S60 from Champaign, IL to Redmond, WA. The car was picked up and delivered within the stated time frames. The driver made his best efforts to load and unload my car at the closest "large ... [ More ]
    Rating:
    Poster:Brian Bailey
    Date:8/8/2008 2:11:00 PM
    Subject:Ebay purchase
    Review:We had a Triumph Herald that we purchased from ebay shipped from California to Nebraska. The whole process went extremely smoothly from the initial quote request through delivery of the car. After reading other peoples horror stories about auto sh... [ More ]
    Rating:
    Poster:Lee Pedersen
    Date:8/8/2008 12:46:00 PM
    Subject:They are very dependable and reliable!
    Review:Dear Prospective Customer: About 2 weeks ago, I was in your shoes. I had to find a way to get my vehicle from Texas to Virginia. Having never used a transportation company before, I was nervous. So I sat down at the computer and googled auto tr... [ More ]
    Rating:
    Poster:Elizabeth Ritchard
    Date:8/8/2008 9:26:00 AM
    Subject:Excellent Job
    Review:I am very satisfied with the service. My car was picked up the third day after it became available and delivered the second day after we arrived in Ithaca, New york. Everything is very good and the person we worked with is very professional and relia... [ More ]
    Rating:
    Poster:wei zhang
    Date:8/8/2008 12:14:00 AM
    Subject:Kansas to DC transport
    Review:Very professional operation all around. I was a little confused initially with all the different quotes but I am really glad I chose Direct Express Auto. I would highly recommend this company. [ View ]
    Rating:
    Poster:Carlos Vazquez
    Date:8/7/2008 10:21:00 PM
    Subject:Infinity Delivery
    Review:The entire process was professional, prompt , and quite easy. The stransport company picked up the car with 2 days, and delivered it to my home within 4 days [ View ]
    Rating:
    Poster:John Frobose
    Date:8/7/2008 4:28:00 PM
    Subject:Great Job
    Review:Direct Express Auto Transport is a wonderful company to work with. I made many calls and they answered all my questions and concerns. My son is in the Air Force, stationed in Washington, and we live in California so getting his car there was a big co... [ More ]
    Rating:
    Poster:Mark Baker
    Date:8/6/2008 8:04:00 PM
    Subject:WARNING: DO NOT USE DIRECT EXPRESS AUTOTRANSPORT OR IT MIGHT COST YOU $8000 LIKE IT DID TO ME
    Review:I am writing this review to hopefully protect everyone from Direct Express Autotransport. I had my Truck transported from Philadelphia, Pennsylvania to Scottsdale, Arizona at the end of the month of June 2008. When I received my truck later that week... [ More ]
    Response:Mark Minicozzi fabricated his review. Within weeks of the mishap, Mark Minicozzi received from the insurance company nearly $6000, which was the estimate of damage. That makes his post a lie. He refuses to remove it even though he was reimbursed ever... [ More ]
    Rating:
    Poster:Mark Minicozzi
    Date:8/6/2008 6:57:00 PM
    Subject:Review: Direct Auto Transport
    Review:Satisfied with the process from start to delivery. Chose this company after finding a link to a news story done with a California TV station. The price was right, excellent customer service. Transporter was actually a day early, but I was not ready t... [ More ]
    Rating:
    Poster:Dwayne
    Date:8/6/2008 8:12:00 AM
    Subject:Super Fast Delivery!
    Review:Vehicle was assigned to a carrier on the first date I indicated it was available for shipment. Carrier was at my door the next morning and had the vehicle delivered from IL to TX within 24 hours. Service was prompt and courteous. Would surely use aga... [ More ]
    Rating:
    Poster:C. Erlanson
    Date:8/5/2008 10:29:00 PM
    Subject:Highly Recommend
    Review:We had a great experience with Direct Auto Express. Brian, our driver, was extremely polite and friendly. He picked our car up picked up sooner than expected and delivered right to our new home in a timely manner. We had a fantastic experience and... [ More ]
    Rating:
    Poster:Charles Moore
    Date:8/5/2008 9:02:00 PM
    Subject:Great Company with Great Service
    Review:My car broke down in Woodburn, OR (engine blew up) and I was faced with a $6000.00 USD repair bill. However if I could get the car to Canada (where I live) I could get it done for less then half the cost. I then began searching for ways to get the ca... [ More ]
    Rating:
    Poster:Robert Foster
    Date:8/5/2008 6:30:00 PM
    Subject:Way better than I expected!
    Review:I was very impressed by the service I got with Direct Express and the truck driver they assigned to my car. They were always just a phone call away to answer all my questions. The instructions they gave me were very clear and simple. The price was th... [ More ]
    Rating:
    Poster:Huong
    Date:8/5/2008 1:23:00 PM
    Subject:Reliable service at fair price
    Review:Direct Auto Transport was reliable and offered the best price around. I would definitely use them again and recommend them to anyone else looking to ship a vehicle across the country. My car was picked up and arrived right on time. The cost was wh... [ More ]
    Rating:
    Poster:Jennifer
    Date:8/4/2008 12:19:00 PM
    Subject:ON TIME, PERFECT COMMUNICATION
    Review:I am very happy how things turn out. I had other quotes at $1,000.00 to transport my Nissan Quest from Chicago to Lewisville, Tx. I happy I pick direct express auto transport. They are a broker, but the person transporting my car was excellent. ... [ More ]
    Rating:
    Poster:Javier
    Date:8/4/2008 11:55:00 AM
    Subject:Feedback
    Review:DJ (driver) was professional, courteous, very easy to deal with. He was here when he said he would be and delivered truck when promised. I've already passed on your name to someone looking to ship a car! Will definitely use in the future [ View ]
    Rating:
    Poster:Heidi W
    Date:8/4/2008 8:20:00 AM
    Subject:I70 should have been easy
    Review:NOT AGAIN! The woman who took my order was very friendly and reassuring that all would be well. I was afraid that the car would arrive in California before I did with the rental truck, so I drove it to Kansas City to leave with my sister. The p... [ More ]
    Response:Susan Gough of Lawrence, Kansas and Berkeley, California should have looked at our staff photo on our web site. We are proud to say that we are the melting pot of America and we work beautifully together. When a customer such as Susan Gough demands t... [ More ]
    Rating:
    Poster:Susan
    Date:8/3/2008 11:09:00 PM

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