Cross Country Auto Transport 
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Have your own experience with Cross Country Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
84 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Cross Country Auto Transport reports that they have an average of 10000 customers per year. Currently, this site has 79 reviews posted by individual customers for the past 365 days. So approximately 0.79% of Cross Country Auto Transport customers have posted a review.
This means that 99.21% percent of their customer’s opinions are not represented on this site. |
| A big waste of time | | Beginning 5/2 Reggie called relentlessly to get our business. We explained to him the issues we had previously with a past transport company and was really concerned; he assured us we wouldn't have any problems with Cross country; and guaranteed ... [ More ] | | Customer was refunded [ view ] |
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| Service is great, used it 3 times to ship my car | | Im currently in the Military and in Jan 2007 I needed my car to be shipped from CT to CA. I did a lot of research online making calls and I ended up choosing Cross Country Auto Transport. My car was picked up on time, got to its desination on time, t... [ More ] |
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| CCAT Rips off Miliary Family Twice!!!!! | | Hi, I am an active duty military member with almost 20 years of service under my belt.
Due to a PCS my family and I had to relocate from Hawaii to Kansas. As the government will only pay for one vehicle shipped, we had to procure shipment for our o... [ More ] | | Customer was refunded $400 and moved. [ view ] |
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| AT LAST !! My Deposit was Returned!! | | As I stated before, I would post the fact when my deposit was returned. Today it was. Sorry that it required all this back and forth. It would have been much more easy to say they could not line up a driver on-time instead of blameing me for their pr... [ More ] |
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| Transsport | | The car was picked up and delivered as scheduled. Iwould use them again. I was contacted by the Trucker as scheduled. The trucker was Courteous and professional. [ View ] |
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| Damaged Auto | | I contracted withCross Country Aujto Transport to ship my 05 DTS Cadillac to Arizona and back from my home in Michigan. They state on the email sent to me that they are "Always insured Full coverage/nodeductible". They subcontracted the m... [ More ] | | We have helped James as much as we can.He did sign the Bill of Lading
and their isnt much we can do after that.We did explain we have the insurance policy on file and will foward it to anywhere he would like. [ view ] |
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| LIE AFTER LIE AFTER LIE AND NO REFUND | | I CALLED THIS COMPANY TO TRANSPORT MY TRUCK FROM CA TO MD. BETH PROMISED EVERYTHING AND CALLED BACK NUMBERS OF TIMES WITH NEW THINGS COMING UP AND MORE PROMISES. I TOLD HER I NEED MY TRUCK PICKED UP NO LATER THEN 03/14/2008 SHE PROMISED IT WOOULD THA... [ More ] | | That is not true the consumer had the estimated dates open until the March the 17th and we had a truck on the 20th there. We explained to the consumer that the truck was having problems and the actual hauler called him and told him he is running behi... [ More ] |
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| A rating of poor is an understatement | | WARNING! WARNING! This company brokered the transport of my vehicle from Hawaii to New York. They allowed the vehicle to sit at the port of Long Beach and accrue daily storage fees in the amount of $390.00. Their customer service is the worst I&#... [ More ] | | After some going back and forth with higher management we have decided it would be unfair to hold this customers deposit and will be giving MR. Marc a full credit for his deposit and we are very sorry on behalf of Cross Country Auto. [ view ] |
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| Excellent Service/Peace of Mind | | This is the first time that I have used an Auto Transport service, and I was not looking forward to it. I spoke with friends who had used services, and all I heard were stories of damaged vehicles and waiting and waiting for their cars. I was very ca... [ More ] |
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| Do Not Use this Company | | They are not upfront with additional charges and they take advantage of first timers who are unsure of the process. They are not very honest and I would caution anyone doing buisness with them. My vehicle was picked up 12 days after the initial da... [ More ] | | in response to our customers complaint we would like to clarify our side of the story so both sides can be heard. First and foremost we sincerely apologize now and did before we even picked up our customer vehicle for the delay that occur with her tr... [ More ] |
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| customer service is horrible!!!!!!!!!! | | Last week I was quoted a price of $1050 to transport my yukon denali from CA to TN. The quote over the phone assured me that this is a fixed rate with all the so called gas rates being locked. This is clearly the companys main selling point!!! When ... [ More ] | | Sir that information is false Beth never told you that the company would pay for any charges of fuel that may have been added it doesnt happen ofen but look at the gas prices we are not lieing and plus your not paying the extra money to us your are ... [ More ] |
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| Cross Country Auto Transport is the best!!! | | Debbie from Cross Country Auto Transport is amazing to work with. I received a quote from her within a day. The quote was the lowest I had equaling another company's, $575. It took me a week to decide due to recently having a baby. By that time D... [ More ] |
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| HORRIBLE EXPERIENCE!!!! | | I was quoted a price of $850, with a $125 deposit and $725 due upon delivery, signed the contract and sent it over. When I checked my credit card statement I saw that I was charged $200 upfront. When I called them they refused to connect me with my s... [ More ] | | That is completly not true she did go through her credit card company and was DENIED the $75 charge.she was never charged extra additional she was charged a fuel surcharge that well lets face it Gas has gone UP. We gave her the option of waiting an ... [ More ] |
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| Re:Beth Feldman | | Wish I had found this site before contracting with this company...many others with the same experience as us. Beth Feldman is a liar who will tell you anything you want to hear just to get you to sign the contract...then Natalie does the "good c... [ More ] | | This is the same a client under a differnt name please look at the review same words!! and Hensons [ view ] |
|   | | Jason | | 3/18/2008 8:31:00 PM |
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| the worst transaction of my life | | I have never felt more lied to, disrespected, or cheated in my life. Cross Country Auto and Man's Auto Transport(po box 243 rye beach, nh 03871, phone # 603-997-1145) are the WORST companies I have EVER dealt with.
My pick up date for our tru... [ More ] |
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| NEVER NEVER NEVER USE THIS COMPANY!!! | | Wish I had found this site before contracting with this company...many others with the same experience as us. Beth Feldman is a liar who will tell you anything you want to hear just to get you to sign the contract...then Natalie does the "good ... [ More ] | | My name is Natalie and I am the supervisor and I have advised Mark Henson that the agreed terms were 7 business days from the move date of Feb11-Feb14 he got picked up 3 days after his estimated dates due to the trucker having problems with his brea... [ More ] |
| | | M Henson | | 3/9/2008 1:55:00 PM |
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| Persistent Telemarketing | | Thankfully, I did not enlist this company to handle my transportation but now I can not get them to stop calling me. I have sent a certified letter dates 2/25/08 (today) ask that they no longer contact my cell phone. I have also answered each call an... [ More ] | | My name is Natalie and I have spoken to him and asked him to give me his number so I can remove him off the list and all he did was yell and hang up.Its not our fault someone gave us his number we did get it from someone looking for a quote [ view ] |
| | | Edward | | 2/25/2008 5:55:00 PM |
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| Never in a million years!!!!!!! | | Don't EVER use this company. They outsource the job to private operators, who do not pick up on time. Our car was damaged in transit and the private operator refused to pay, even though they admitted that the damage was their fault - in fact they... [ More ] | | In the case of Jim thats not true we dont use a company who would damage his car again.And accidents do happen and the haulers have insurance and we help our customers to the best that we can .We have more than 1000 cars transpoted a week so a couple... [ More ] |
| | | Natalie | | 2/20/2008 1:05:00 PM |
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| promises,promises,lies should be their motto | | This a portion of my complaint to the better business bureau and the florida attourny general.
This was door to door service. This was to be picked up on the 14th or 15th of February with 24 to 48 hours notice, this notice is listed on their website... [ More ] |
| | | phillip | | 2/20/2008 9:15:00 AM |
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| DO NOT USE THIS COMPANY! | | I called Cross Country Auto Transport on Dec 4 2007 and arranged for my car to be picked up at Fort Gordon,Georgia on Dec 17-19 for $1,100. $200 deposit and $900 upon delivery. Well, Dec 17 and 18 passed with no call from the "driver" or br... [ More ] | | in response to our customers complaint we would like to clarify our side of the situation so both sides can be heard. First and foremost we sincerely apologize now and did before we even picked up our customer vehicle for the delay that occur with he... [ More ] |
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| Job Well Done! | | Thanks to everyone @ CCAT vehicle was delivered last night no problems, Hunt was excellent he communicated with me the whole way through. This has been an exhausting expierence moving across the country with the whole family.It was made simple with ... [ More ] | | We thank you for your positive feed back as we know they're many cases like your that go unheard. We are happy you were satisfied with your transport and look forward to any future business with us. [ view ] |
| | | Heath Horowitz | | 1/30/2008 5:21:00 PM |
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| UPDATE - No Deposti Returned | | Received a call from Cross Country Auto Transport last week 1-10-08 stating they received my request for deposit credit. The representative agreed there was no contract signed and the cancellation took place the same day as the order therefore a cre... [ More ] | | Mr. Brian Ritterhaus was told that due to the delays and no agreement we would refund his deposit as soon as a certified letter(which is the way our cancellations are accepted) we would refund. Indeed MR. Ritterhaus letter was received and credit ca... [ More ] |
| | | Brian | | 1/15/2008 7:35:00 AM |
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| WHAT A RIPOFF!!! | | ERIC OLSON TOLD ME IF I PAID THE DEPOSIT RIGHT AWAY MY CAR WOULD BE PICKED UP THE NEXT DAY. SO I DID, NOBODY CALLED ME TILL ALMOST 3 DAYS LATER. I TOLD THE TRUCK DRIVE NOT TO TAKE MY CAR BECAUSE I PAID 200$ EXTRA TO GET IT PICKED UP RIGHT AWAY AND DI... [ More ] | | In response to this complaint their are a few things missing from the review.Mrs. Hedges failed to mentioned that the contract that was signed by her clearly states that the deposit is for the broker services and that our dates are strictly estimated... [ More ] |
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| No Deposit Returned | | I have yet to receive the $200.00 credit you owe me for the deposit. As you instructed, a letter was written and sent to the appropriate party and address in your company on 12/10/07. No credit issued.
A request via phone call was made on 1/3/07 la... [ More ] | | This was already refunded and customer is aware of that. [ view ] |
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| Vehicle Never Picked up by CCAT | | My car was scheduled to be picked up in Fort Lauderdale, FL by 12/17 or 12/18 and was supposed to be delivered to San Diego, CA. However, it is now 12/31/07 and my vehicle has not yet been picked up. I was originally told by Beth Feldman that I would... [ More ] | | In response to Mrs. Vasques complaint we would like to apologize for the inconvenience that may have caused. Our agreement does state that the dates we give are strictly estimated our customer never sent us a cancellation letter therefore her order w... [ More ] |
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| Sure pick-up before giving deposit - Dishonest (Beth Feldman) | | Be careful of Beth Feldman!!!! BETH will tell you everything in your transaction that everything has no problem and she will promise that everything is under control and then she will force you to pay $200 dollar for your deposit....The story will e... [ More ] | | In response to this complaint CCAT apologize for any inconveniences this may have cause as Beth feildman was diagnosed with a terminal illness and has been gone for the entire 2 weeks. Many of her phone calls have been spread out to the other agent... [ More ] |
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| deposit | | Will not return deposit. I never signed a consent form to transport but they charged my credit card anyway .. They have stolen $200 from me and won't give me credit. They have had more than enough time to help me. [ View ] | | This is a false claim as we have already refunded MR. Ludwick his deposit as soon as the letter of cancellation was received. Once services were accepted we automatically charge the credit card to hold the spot on the driver we assigned to our custo... [ More ] |
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| Great Experience | | Company was great to work with. On time pick up and delivery and competitive prices! There was no damage done to my vehicle. Tracking numbers were provided.
[ View ] | | We appreciate the positive response. We move over 300 vehicles on a weekly basis and the volume of complaints we received are very few and we have many satisfied customer as this one that continue to do business with us for many years. [ view ] |
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| Excellent Transport | | I have used this company many times transporting cars from New York to Florida and visa versa. My experience has been great. They have been up front and honest with me. I would use then again and again when given the need!
[ View ] | | We appreciate the positive response. We move over 300 vehicles on a weekly basis and the volume of complaints we received are very few and we have many satisfied customer as this one that continue to do business with us for many years. Thank you and... [ More ] |
| | | Fredda | | 12/4/2007 7:48:00 AM |
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| Pushy salesmanship | | Tom Henderson told me that if I signed up that day with a payment for the transport of my vehicle, they could have it picked up in a week, so, having confidence in the pleasant tom, I did sign up.
A week later I didn't hear a single word so I... [ More ] |
| | | Ky Plaskon | | 10/30/2007 8:32:00 AM |
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| NO NO NO NO NO NO NO NO NO NO NO NO | | My entire experience with this company was a disaster! I called to have a car moved from AZ to MN. I let them know the car was not operable. Received a quote of $825.00 from "Duane" (Several people with this name with VERY different voic... [ More ] |
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| Service needs to be improved | | Recently I had my Honda Accord 2007 towed from IL to MA via CCAT transport. This is my first time that I have ever used a Transport company. Due to having lack of knowledge and average customer service, I had to pass through some intense situations. ... [ More ] |
| | | Vidya sagar Bellamkonda | | 7/13/2007 4:09:00 PM |
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| CCAT Should Be Out of Business | | CCAT used a very sketchy auto carrier company, American Auto Transportation (aka US Auto Transport) out of Spokane, Washington, to deliver our car. (Please see my review of AAT.) When our car was delivered, my husband's company had cut a check ... [ More ] |
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