Cross Country Auto Transport 
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Have your own experience with Cross Country Auto Transport to share? Click Here to add a review. Overall Rating:  
64 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Cross Country Auto Transport reports that they have an average of 10000 customers per year. Currently, this site has 59 reviews posted by individual customers for the past 365 days. So approximately 0.59% of Cross Country Auto Transport customers have posted a review.
This means that 99.41% percent of their customer’s opinions are not represented on this site. |
| Downsouth Auto, Inc. | | Both Beth Feldman at CCAT (Cross Country Auto Transport) & Harry, owner of Downsouth Auto, Inc. were very helpful, knowledgeable & friendly. They performed as promised & I have no complaints. I will recommend these companies to friends ... [ More ] |
|  | | Chris Miles | | 9/2/2008 12:05:00 PM |
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| To much went wrong for me | | after reviewing many Auto Transport quotes to have my 1999 Mustang Cobra shipped back to Washington I decided to go with Cross Country. Ryan is the sales associate that helped me, he seemed very honest and trustworthy and told me there would be no ... [ More ] |
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| feed back | | the service provided was very helpful and it should be marketed to military members more. by rerg we are only authorize to move one vehicle and 80% there are more then one vehicle in a military household. [ View ] |
| | | Pablo Santiago | | 8/27/2008 10:34:00 AM |
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| Move to Florida | | My move to florida went excellent Beth and her driver Doug were in contact with me throughout the whole process, Car arrived a day early which worked out great. Beth was awesome, will use again if the occasion presents it self again. Thank you Cross ... [ More ] |
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| Failed customer service | | On May 28, 2008, I contracted to move the car from California to Florida. Quoted price was $100 deposit and $850 to be paid to the driver upon delivery, $950 total.
As of June 14, 2008, the car was still not picked up. I drove to the Cross Count... [ More ] | | As stated prior Mr. Walker, You came to our office we spoke to you, you even willingly agreed upon to increase your c.o.d, to entice another hauler to pick up your vehicle. I dont understand why you would leave such a negative review of our company. ... [ More ] |
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| Great Service from Cross Country Auto Transport | | I was delighted with the service that Cross Country Auto Transport provided in shipping my Honda Civic from the Bay Area to Pennsylvania. Beth in Sales answered all my questions promptly and completely, and explained the process thoroughly. Ralph i... [ More ] | | Cross Country is thankful for your review and hope you use our company again. [ view ] |
| | | David M | | 7/30/2008 11:42:00 PM |
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| 2 cars transported | | Worse transport services ever! They LIE, UP Prices, SHOW UP Late and DAMAGE MY CAR!!!! Do Not Use!!! There customer services people are worthless and on top of it they are bad liars. They should be shut down. [ View ] | | Cross Country Auto Transporter is not resposible for any damages once the vehicle is picked up. The transporter who picked up your vehicle, their insurance covers any damages that they have made that isnt written on the bill of lading. Cross Country ... [ More ] |
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| Possibly my worst customer service experience ever! | | My woes with Cross Country Auto Transport started on 6/13/2008 when I first talked to Tom Henderson. Actually, the first conversation was great and Tom told me everything that I wanted to hear. I had recently had a bad experience with another auto br... [ More ] | | Due to the industry that CCAT is in dates cannot be guaranteed. It would be almost impossible to gurantee anything in this industry due to whether, trucks breaking down, people not being able to release their vehicles, and many more. Our sales repres... [ More ] |
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| BEWARE: Cross Country Auto Transport | | I WAS going to move my vehicle to MO while my husband was deployed. Due to an emergency I was not able to. I called CCAT to get my $150.00 deposit back, and it took over a month of weekly phone calls. Everytime I called I was given the run around.... [ More ] | | Cross Country Auto Transport is one of the largest moving companies in the industry. We move a high volume of vehicles across the nation each week. In CCAT contractual clauses one must cancel his or hers order 7 business days prior and 7 business day... [ More ] |
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| Fantastic Transport | | I have nothing but wonderful things to say about this company. I was contacted by Beth about my transport, she explained why the prices of transport vary so much due to the gas prices. I set up the transport of my vehicle, and it was pick up on time... [ More ] | | Cross Country is Thankful for your review and hope you use us again! [ view ] |
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| WTF!!!! | | I'm at a loss. I initially selected Cross Country as my shipping country but changed my mind after reading the reviews here and reading the contract they sent me. You don't get a 2 star rating for being a good company. I selected another c... [ More ] | | Cross Country Auto Transport contract states that if customer wants to cancel they have to do it 7 business before and 7 business days after the "estimated pick up dates" and therer has to be a certified letter stating that the cust... [ More ] |
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| DO NOT USE THIS COMPANY!! | | I came on this website (thankfully!) before I went through with shipping my car with Cross Country, however I had already paid a fee with Tom Henderson for 250.00 to "hold" my reservation. Because I cancelled and caught the situaiton early... [ More ] | | Cross Country Auto Transport is one of the most reputable auto moving companies in the industry. We move a high volume of vehicles each month and we do the best to make sure all our customers are satisfied with our services. Our customer service depa... [ More ] |
|  | | Stephanie T | | 7/13/2008 11:42:00 PM |
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| Car Shipment | | I shipped my car from Boston to LA. The pick up was a little later than expected because of awful storms in the winter of '07-'08. However, the delivery was right on time. My car was in perfect condition, everything was in it's place, ... [ More ] |
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| poor service | | Scheduled this pick up the beginning of June to be done by the 26th of June. Called many times. Customer service never got back to us. Was told that truck was leaving Portland Oregon for Eugene Oregon at 5:00 on the 26th (about a two hour trip). ... [ More ] | | Sounds like a miscommunication, We apologize for any inconvienence this may have caused. We will make sure we have this rectified.
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| Cross Country Auto Transport is good | | No problems--Beth was really helpful. Everything went exactly as promised. I'd highly recommend them and would use them again. They were the cheapest of all the companies I contacted, too. [ View ] |
| | | Laura | | 6/26/2008 8:54:00 PM |
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| Car delivery | | The company delivered the in a reasonable time. The car was not damaged the transit. The trasporter picked up the car at a convent place and delivered it during business hours to the maintainance shop. [ View ] |
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| Would use them everytime. | | Debbie from Cross Country Auto Transport is amazing to work with. I received a quote from her within a day. The quote was the lowest I had equaling another company's, $575. It took me a week to decide due to recently having a baby. By that time D... [ More ] |
| | | Johnathan C | | 6/26/2008 7:06:00 AM |
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| Car Relocation to Florida | | Shopped this around on the internet for several weeks. California to Florida, residence to residence Not the lowest cost quoted (within $ 100) but the customer service rep Beth Feldman resolved all my questions regarding insurance, timing etc. I mad... [ More ] |
| | | David List | | 6/25/2008 8:38:00 PM |
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| Perfect Execution | | Having never transported a vehicle with a 3rd party service I was worried about getting shafted much like you do at the car lot, hidden fees, deal changes at signing, and missed delivery schedules. I had none of that here. My contact was straight for... [ More ] |
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| Fantastic | | Beth Feldman at Cross Country transport was just fantastic. Great Prices and my new Antique 1950 Ford arrived in great Conditon.
A fantastic person and company to work with. Thanks to ken the Hauler as well from Auburn Hills Michigan.
I am in... [ More ] |
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| Cross Country | | When we moved from Florida back to our home state of California we decided to ship our cars rather than drive them. Having never shipped our cars before, I didn't know where to start. After asking around and surfing the internet I came up with ... [ More ] |
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| Move from NJ to CA | | My auto move from NJ to CA was excellent. Everyone involved was courteous, professional, and competent, and my vehicle arrived on time and undamaged. The pricing was in line with, or perhaps a bit cheaper then, competitors I checked out. I would r... [ More ] |
| | | Andrew Davidoff | | 6/25/2008 5:36:00 PM |
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| vehicle transport | | I would use this company again. Reliable and courteous service with prompt delivery.
price was competitive as well. Enabeld my move across the country to be more relaxed. [ View ] |
| | | kevin | | 6/25/2008 5:29:00 PM |
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| Cross Country Auto Transport | | Dealing with Cross Country Auto Transport was one of the most frustrating experiences of my life. Phone calls not answered.
If I got a answering machine and leave a phone number, no one calls back. When someone calls back with a PU date or delivery ... [ More ] | | We apologize for any inconvience, delivery dates are strictly estimated....there is no gurantee in this industry beware of anybody that does, In your contract it states clearly that there may be a fuel surcharge added to your move in this case it was... [ More ] |
| | | Abraham Rothberg. | | 6/24/2008 11:37:00 PM |
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| overcharge | | I contracted this company to move my vehicle, when I spoke to beth and she gave me the quote she assured me that once they took my deposit NOTHING would change the price. Yet when the sub delivered my vehicle they had a bill that stated a higher pric... [ More ] |
| | | Chris | | 6/24/2008 9:18:00 AM |
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| Car move from San Diego to Dallas | | This was the worst customer service I have ever encountered in my entire life. They didn't return phone calls or give me accurate information. Most of the time I could not even get a hold of anyone on the phone, and when I did they would transf... [ More ] | | Kale, Should you have any additional questions please feel free to contact our customer service department @ 954.628.5538, Your vehicle has been assigned and is scheduled to be picked up. I dont understand how you cannot get a hold of anybody in CSR,... [ More ] |
| | | Kale Butcher | | 6/18/2008 11:29:00 AM |
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| Made it there, but not easy. Proceed with Caution. | | Sales person made promises they could not keep in the end. Up front, I told them I had one requirement, the car couldn't arrive before me, no problem they said. But when it came time, it was a problem. Girl in Customer Service was more rude th... [ More ] | | We aim to have 100% customer satisfaction, Unfortunately it isnt an easy process when coordinating over 500 transports weekly. We apologize sincerely and we hope we can rectify this in the future. As for the transport everything ran pretty smooth on ... [ More ] |
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| cross country auto transport never returned deposit | | still waiting for my deposit since may 13 2008.they never came to pick up my truck and i even gave them 2 weeks to do so.i only had to wait 7 days before i could request my deposit back.they now won't even return my calls.i thought they were at l... [ More ] | | Customer was refunded Please double check with your bank insitution. Certain banking insitutions take longer the other for credits to appear. Your account was credited. We do apologize for the inconvienence. Keep in mind in the transport industry dat... [ More ] |
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| A big waste of time | | Beginning 5/2 Reggie called relentlessly to get our business. We explained to him the issues we had previously with a past transport company and was really concerned; he assured us we wouldn't have any problems with Cross country; and guaranteed ... [ More ] | | Customer was refunded [ view ] |
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| Service is great, used it 3 times to ship my car | | Im currently in the Military and in Jan 2007 I needed my car to be shipped from CT to CA. I did a lot of research online making calls and I ended up choosing Cross Country Auto Transport. My car was picked up on time, got to its desination on time, t... [ More ] |
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| CCAT Rips off Miliary Family Twice!!!!! | | Hi, I am an active duty military member with almost 20 years of service under my belt.
Due to a PCS my family and I had to relocate from Hawaii to Kansas. As the government will only pay for one vehicle shipped, we had to procure shipment for our o... [ More ] | | Customer was refunded $400 and moved. [ view ] |
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| AT LAST !! My Deposit was Returned!! | | As I stated before, I would post the fact when my deposit was returned. Today it was. Sorry that it required all this back and forth. It would have been much more easy to say they could not line up a driver on-time instead of blameing me for their pr... [ More ] |
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| Transsport | | The car was picked up and delivered as scheduled. Iwould use them again. I was contacted by the Trucker as scheduled. The trucker was Courteous and professional. [ View ] |
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| Damaged Auto | | I contracted withCross Country Aujto Transport to ship my 05 DTS Cadillac to Arizona and back from my home in Michigan. They state on the email sent to me that they are "Always insured Full coverage/nodeductible". They subcontracted the m... [ More ] | | We have helped James as much as we can.He did sign the Bill of Lading
and their isnt much we can do after that.We did explain we have the insurance policy on file and will foward it to anywhere he would like. [ view ] |
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| LIE AFTER LIE AFTER LIE AND NO REFUND | | I CALLED THIS COMPANY TO TRANSPORT MY TRUCK FROM CA TO MD. BETH PROMISED EVERYTHING AND CALLED BACK NUMBERS OF TIMES WITH NEW THINGS COMING UP AND MORE PROMISES. I TOLD HER I NEED MY TRUCK PICKED UP NO LATER THEN 03/14/2008 SHE PROMISED IT WOOULD THA... [ More ] | | That is not true the consumer had the estimated dates open until the March the 17th and we had a truck on the 20th there. We explained to the consumer that the truck was having problems and the actual hauler called him and told him he is running behi... [ More ] |
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| A rating of poor is an understatement | | WARNING! WARNING! This company brokered the transport of my vehicle from Hawaii to New York. They allowed the vehicle to sit at the port of Long Beach and accrue daily storage fees in the amount of $390.00. Their customer service is the worst I&#... [ More ] | | After some going back and forth with higher management we have decided it would be unfair to hold this customers deposit and will be giving MR. Marc a full credit for his deposit and we are very sorry on behalf of Cross Country Auto. [ view ] |
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| Excellent Service/Peace of Mind | | This is the first time that I have used an Auto Transport service, and I was not looking forward to it. I spoke with friends who had used services, and all I heard were stories of damaged vehicles and waiting and waiting for their cars. I was very ca... [ More ] |
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| Do Not Use this Company | | They are not upfront with additional charges and they take advantage of first timers who are unsure of the process. They are not very honest and I would caution anyone doing buisness with them. My vehicle was picked up 12 days after the initial da... [ More ] | | in response to our customers complaint we would like to clarify our side of the story so both sides can be heard. First and foremost we sincerely apologize now and did before we even picked up our customer vehicle for the delay that occur with her tr... [ More ] |
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| customer service is horrible!!!!!!!!!! | | Last week I was quoted a price of $1050 to transport my yukon denali from CA to TN. The quote over the phone assured me that this is a fixed rate with all the so called gas rates being locked. This is clearly the companys main selling point!!! When ... [ More ] | | Sir that information is false Beth never told you that the company would pay for any charges of fuel that may have been added it doesnt happen ofen but look at the gas prices we are not lieing and plus your not paying the extra money to us your are ... [ More ] |
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| Cross Country Auto Transport is the best!!! | | Debbie from Cross Country Auto Transport is amazing to work with. I received a quote from her within a day. The quote was the lowest I had equaling another company's, $575. It took me a week to decide due to recently having a baby. By that time D... [ More ] |
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| HORRIBLE EXPERIENCE!!!! | | I was quoted a price of $850, with a $125 deposit and $725 due upon delivery, signed the contract and sent it over. When I checked my credit card statement I saw that I was charged $200 upfront. When I called them they refused to connect me with my s... [ More ] | | That is completly not true she did go through her credit card company and was DENIED the $75 charge.she was never charged extra additional she was charged a fuel surcharge that well lets face it Gas has gone UP. We gave her the option of waiting an ... [ More ] |
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| Re:Beth Feldman | | Wish I had found this site before contracting with this company...many others with the same experience as us. Beth Feldman is a liar who will tell you anything you want to hear just to get you to sign the contract...then Natalie does the "good c... [ More ] | | This is the same a client under a differnt name please look at the review same words!! and Hensons [ view ] |
| | | Jason | | 3/18/2008 8:31:00 PM |
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| the worst transaction of my life | | I have never felt more lied to, disrespected, or cheated in my life. Cross Country Auto and Man's Auto Transport(po box 243 rye beach, nh 03871, phone # 603-997-1145) are the WORST companies I have EVER dealt with.
My pick up date for our tru... [ More ] |
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| NEVER NEVER NEVER USE THIS COMPANY!!! | | Wish I had found this site before contracting with this company...many others with the same experience as us. Beth Feldman is a liar who will tell you anything you want to hear just to get you to sign the contract...then Natalie does the "good ... [ More ] | | My name is Natalie and I am the supervisor and I have advised Mark Henson that the agreed terms were 7 business days from the move date of Feb11-Feb14 he got picked up 3 days after his estimated dates due to the trucker having problems with his brea... [ More ] |
| | | M Henson | | 3/9/2008 1:55:00 PM |
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| Persistent Telemarketing | | Thankfully, I did not enlist this company to handle my transportation but now I can not get them to stop calling me. I have sent a certified letter dates 2/25/08 (today) ask that they no longer contact my cell phone. I have also answered each call an... [ More ] | | My name is Natalie and I have spoken to him and asked him to give me his number so I can remove him off the list and all he did was yell and hang up.Its not our fault someone gave us his number we did get it from someone looking for a quote [ view ] |
| | | Edward | | 2/25/2008 5:55:00 PM |
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| Never in a million years!!!!!!! | | Don't EVER use this company. They outsource the job to private operators, who do not pick up on time. Our car was damaged in transit and the private operator refused to pay, even though they admitted that the damage was their fault - in fact they... [ More ] | | In the case of Jim thats not true we dont use a company who would damage his car again.And accidents do happen and the haulers have insurance and we help our customers to the best that we can .We have more than 1000 cars transpoted a week so a couple... [ More ] |
| | | Natalie | | 2/20/2008 1:05:00 PM |
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| promises,promises,lies should be their motto | | This a portion of my complaint to the better business bureau and the florida attourny general.
This was door to door service. This was to be picked up on the 14th or 15th of February with 24 to 48 hours notice, this notice is listed on their website... [ More ] |
| | | phillip | | 2/20/2008 9:15:00 AM |
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| DO NOT USE THIS COMPANY! | | I called Cross Country Auto Transport on Dec 4 2007 and arranged for my car to be picked up at Fort Gordon,Georgia on Dec 17-19 for $1,100. $200 deposit and $900 upon delivery. Well, Dec 17 and 18 passed with no call from the "driver" or br... [ More ] | | in response to our customers complaint we would like to clarify our side of the situation so both sides can be heard. First and foremost we sincerely apologize now and did before we even picked up our customer vehicle for the delay that occur with he... [ More ] |
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| Job Well Done! | | Thanks to everyone @ CCAT vehicle was delivered last night no problems, Hunt was excellent he communicated with me the whole way through. This has been an exhausting expierence moving across the country with the whole family.It was made simple with ... [ More ] | | We thank you for your positive feed back as we know they're many cases like your that go unheard. We are happy you were satisfied with your transport and look forward to any future business with us. [ view ] |
| | | Heath Horowitz | | 1/30/2008 5:21:00 PM |
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