Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.expressautotransport.com/ | | Email Address: | service@expressautotransport.com | | Time On Site: | 5 Year(s), 5 Month(s). Since 3/27/2003 4:52:00 PM | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating:  
195 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 185 reviews posted by individual customers for the past 365 days. So approximately 1.68% of Express Auto Transport customers have posted a review.
This means that 98.32% percent of their customer’s opinions are not represented on this site. |
| Job well done!! | | I contacted 3 different transport companies, but when I spoke to Tommi, I made my decision to go with Express Auto. Tommi was very professional and personable. She made me feel very relaxed and compfortable with my decision to use Express Auto. Sh... [ More ] |
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| Re: Delivery of Trike | | Excellent service overall. Outstanding in all aspects but extremely pleased with the service of the carrier.
One day service was certainly appreciated !
Considering the high cost of gasoline during the time of transit, I felt the cost was fair. [ View ] |
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| thunderbird | | hi this is the 2-time i used express auto transport and a am pleased my contact has been tommi
and the next time i need transport i will call here again for here good help and a nice voice on the phone that means a lot to me as a am living in sweden... [ More ] |
|   | | johan | | 8/19/2008 3:07:00 PM |
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| Fast and Friendly | | Even from the beginning when we were calling around for prices Tommi was very helpful. She answered all of our questions and then some, giving us plenty of information, which eventually lead us to choose them as our delivery service.
Thank you for ... [ More ] |
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| Great Service! | | I have used Express Auto Transport several times to transport from one to two cars at a time from Alabama to Michigan. They are always friendly and knowledgeable. They communicate very well with phone calls and e-mails that update the status and lo... [ More ] |
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| delivery of truck | | great delivery of vehicle- was picked up in time and delivered on time- we would use again for future transport of autos- customer supprt was very good - the trucking company contacted us frequently as to location of our auto [ View ] |
| | | westland seed inc | | 8/18/2008 11:22:00 AM |
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| Shipping of my car | | We were told it would be 10-15 days before the vehicle would be picked up and would receive an email when they knew a better day. We found out the vehicle would be picked up the beginning of the following week the day before it would be picked up. ... [ More ] |
| | | David Morrison | | 8/16/2008 5:44:00 PM |
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| After bad experience, this helped. | | I had given a deposit to UnReliable Auto movers, and wanted to go with a carrier, on their own company truck. This one got brokered out, to Secured Transport. They did excellently. The driver was a day early in delivering the car, and was very apolog... [ More ] |
| | | Roger | | 8/15/2008 6:30:00 PM |
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| Motorcycle Shipment | | My Honda Goldwing arrived on time as scheduled and I was extremely satified with the service. The drivers were very enthusiastic about their job and were very professional. The dispatch information was thorough and I was kept informed through the e... [ More ] |
| | | kenneth Downing | | 8/15/2008 4:51:00 PM |
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| Positive Experience | |
The transport Owner/Driver had excellent communication skills and was in contact with me at time of pickup and during transport. Scott kept me informed as to his progress and status. He was very aware of his requirements to meet the DOT standards... [ More ] |
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| 53 Chev Transport | | The primary contact, Cathryn A, was wonderful to work with. She was very knowledgable, friendly and accomodating. We experience a strange phone call asking for additional money for delivery. We did not pay any additional as we had an agreement wit... [ More ] |
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| Transport | | My second try at getting a car transported the first was with a different company and would not use them again, this Company is great no problem very responsive. No issues with driver very good at what he does. [ View ] |
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| reveiw | | excellent, just as stated. Crystal was great even though she was not feeling well.
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xxxxxxx... [ More ] |
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| car transport | | customer service was helpful, but it seemed to take a long time to get a driver pickup. customer service was helpful, but it seemed to take a long time to get a driver pickup. customer service was helpful, but it seemed to take a long time to get a... [ More ] |
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| Ducati Monster | | 1st time ever buying on e-bay motors and transporting, was not sure how it all worked and what to expect. These guys made it happen smoothly, not the cheapest, but not the most expensive. Didn't get a return call from a guy setting up the pick-... [ More ] |
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| motorcycle delivery | | My experience with shipping my motorcycle from California to Washington using Express Auto Transport and their shipper Kiwi's Karriers was made very simple and care free by both the people I talked to at Express and the driver for Kiwi's, Bo... [ More ] |
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| 66 chevy truck | | service was ok, rob was very informant on when my truck would arive, he would return my call right away and let me know what was going on,all around every thing was good from dispatch to the driver who had his grand kids with him one of them had his ... [ More ] |
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| vehicle transport | | Always able to contact an agent and/or have one get back to me promptly. Very knowledgable and honest with all fees included. Pick up was one day late but worked to my advantage in arranging a drop off time. Total cost was $1170.00 with no hidden ... [ More ] |
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| Service | | Express Transport kept me up to date with the status of the order, picked it up as promised, and delivered it two days early. Further, the driver was helpful in what turned out to be a difficult delivery. Further, they charged what I agreed to, and... [ More ] |
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| Transporter | | Didi a wounfderful job finding a transporter as well as timeframe . Very profesional in comunication with me even when I thought I called to many times checking on status .
Very timly on delivery and drivers communicated well with their location a... [ More ] |
| | | rodney | | 8/5/2008 1:31:00 PM |
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| vehicle delivery | | The whole experience was great, from the point of contact,John to Tonia A.who handled the transaction from there,to the driver Wayne . Thank you ,,,Brian [ View ] |
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| First transport experiance | | This was the first time that I have ran into needding to move 3 service trucks all at the same time and Tommy and Lynette practicaly did all the work for me. I am very busy and feared I would not get the trucks in place on time for my service techs.i... [ More ] |
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| my experience with express auto | | Salesman promised pick up in no more than 2 wks, it was over 5 weeks until they picked up truck. Salesman was not prompt in returning calls & very evasive with answers. Transport drivers were polite but used another customers car to drag my truc... [ More ] | | Express Auto Transport strongly encourages customer feedback. When a negative review is posted, we immediately respond by investigating the claim and working toward a successful resolution.
We are currently investigating this post. A complete for... [ More ] |
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| Great service during difficult move | | I am extremely pleased with the service I have recieved from Express Auto Transport.
I have recently had a 1949 Studebaker 1-ton truck moved from Colorado to Texas. I called several other companies prior to Express, and I got Express's phone ... [ More ] |
| | | Michael McCarty | | 8/2/2008 12:50:00 AM |
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| Ship Motorcycle | | Dispatcher Ryan C. is the BEST!!!! Fat Tire Delivery is also GREAT!!!!! Good communitation and FAST SERVICE. Very valuable Harley Davidson! Will use again!
Order # 806236814
Thanks for the good SERVICE! [ View ] |
| | | Steve Allen | | 8/1/2008 4:57:00 PM |
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| terrible experience | | I received a quote from ebay from 4 different transport companies and Express Auto Transport was the cheapest and seemed to be the best deal. I originally placed the order on the 9th of June and was guaranteed pickup in 7 business days. On about th... [ More ] | | Express Auto Transport strongly encourages customer feedback. When a negative review is posted, we immediately respond by investigating the claim and working toward a successful resolution.
We are currently investigating this post. A complete for... [ More ] |
| | | Scott | | 7/30/2008 10:27:00 PM |
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| Excellent Experience | | This is the first time I used this company. They sub-contracted the transport to one of their regulars who was extremely professional and had the vehicle safe and secure transport as his primary objective. I highly recommend the use of this company... [ More ] |
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| Triumph from door to door | | My Pickup was in Maryland and drop off in Colorado , off the beaten path by 200 miles. so arraigning a pickup was not easy, I was assigned Rob W as my Agent, He is one of the most patience and curious person I have met. Very professional.
I can'... [ More ] |
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| Thank you | | Courtney,
Thank you for the prompt and courteous service that you provided me in transporting my new van. In addition, I appreciate the driver/deliverymand you chose to transport my vehicle. You guys are great and should I need the service again... [ More ] |
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| Customer Service | | I shopped around to get my vehicle transported from Illinois to Connecticut. It was a birthday gift for my wife and I needed the vehicle delivered in only a few days. Every auto transport company that I called said that it would not be possible. When... [ More ] |
| | | Michael | | 7/26/2008 10:55:00 AM |
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| truck del | | driver contacted me when picked up and when was 24hr from del,was a day ahead of schudule and had and waited for me to get out of work the day of del.very pleaed with the while expierence,ran smooth,iwas nervous at first,but more relaxed as went on,w... [ More ] |
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| Shipped Car from CT to AZ | | My car was picked on the day promised from Connecticut. The driver was friendly and cooperative. My car one day late in Scottsdale, but I was told that the delivery date was just an estimate and that the car could arrive 24-48hrs after promised dat... [ More ] |
| | | Harsha Santiago | | 7/25/2008 11:41:00 PM |
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| Transport Service Review | | I am very pleased with the service I received pertaining to arrangements for the delivery of the Model A Truck which I purchased. Both Mr.Larry Lori and Ms. Lynnette Miller treated me with professional courtesy and asked pertinent questions to guid... [ More ] |
| | | Milton Bennett | | 7/25/2008 10:38:00 PM |
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| Very Satisfied | | This is the second time I have used Express Auto Transport. The first was in May. My contact at that time was Brandon and we moved seven vehicles at one time. Service was excellent. This time we moved 5 vehicles. I began with my first contact an... [ More ] |
| | | Aaron | | 7/25/2008 2:23:00 PM |
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| Customer satisfaction | | Customer service was timely with accurate information. David Jones was diligent about returning phone calls and passing along information that was important to me. Pricing and terms were as quoted, with no surprise fees. The driver was courteous an... [ More ] |
| | | Michael | | 7/25/2008 11:45:00 AM |
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| Review of services | | I had the good fortune of working with Lynnette Miller, she kept me updated regularly, usually either through a phone call or voice mail. She made my experience working with Express Auto Transport pleasant. There was some difficulty finding a driv... [ More ] |
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| DELIVERY | | MY EXPERIENCE WAS VERY POSITIVE. IT CAME ON TIME AND THE DRIVER WAS AND EXCELLENT DRIVER. HE WAS VERY HELPFULL WITH HELPING ME . IT'S A GREAT COMPANY TO DO BUSINESS WITH AND WOULD RECOMMEND THEM TO ANY PERSON WHO IS IN NEED OF TRANSPORT. [ View ] |
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| 1955 chevrolet bel air | | From the time I first contacted the the transport company, everyone was very friendly and professional. The driver, Larry, kept me informed of all progress beginning with his approximate expected arrival time until he delivered the car to my home. ... [ More ] |
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| Great Company! | | Excellent company to do business with. I will use them with any future purchases. The service was great. The price was very fair. With today's fuel charges, I don't believe that I could have personally done this transport any cheaper than the... [ More ] |
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| Great Service | | Customer service was excellent. I was sent emails every step of the process from pick up, transfer and delivery. Vehicle had to travel1900 miles, so the rate seemed reasonable due to fuel costs and the convenience of door to door pick up and drop o... [ More ] |
| | | Kevin | | 7/24/2008 11:45:00 AM |
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| Quote on shipping | | We were pleased with Express and Formula trucking. The contact with us, through this transaction was great. There was one thing I was not satisfied with. That was the quote expess trucking gave us while we were in the process of bidding on this veh... [ More ] |
| | | Joe Ficken | | 7/23/2008 11:16:00 PM |
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| Transport Racing GP Italian Kart | | The whole process of trying to get a carrier and one that was knowleable a curtious was somewhat of a task because no one had ever heard of transporting a racing kart before. But after I spoke with numerous other companies that was wanting over $1000... [ More ] |
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| High Recommendations | | I chose this company for a previous vehicle transport due to its Better Business Bureau rating. The price was good-middle of the road-not the cheapest, not the most expensive, and well worth it. We have been highly satisfied with this company's c... [ More ] |
| | | Chad DeBolt | | 7/22/2008 10:15:00 PM |
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| transport of 63.5 ford falcon future conv. | | I was very happy with the service from start to finish. The two guys called me during the transportation of the vehicle and delivered it when it was most convenient for me. I recommended your service to the palce I purchased the car from and hopefu... [ More ] |
| | | marty fisher | | 7/22/2008 9:50:00 PM |
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| excellent customer service | | Rob was extremely courteous and helpful in finding us a vehicle to complete our enclosed load. it is so nice to talk to caring individuals and them going the extra mile to make sure everything is ok. [ View ] |
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| PICK UP AND DELIVERY OF OUR CAR | | THE COMPANY CONTACT PERSON KEPT US INFORMED AS TO THE PICK UP AND DELIVERY OF OUR CAR. OUR CAR ARRIVED EARLIER THEN EXPECTED AND IN GOOD CONDITION. WE WOULD USE AND REFER EXPRESS AUTO TRANSPORT AGAIN. [ View ] |
| | | LARRY MCCARNEY | | 7/22/2008 6:47:00 PM |
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| reiview | | Hello, i just wanted to say that your serivce was excellent and that I was extremely satisfied. Although I was really nervous about shipping my bike, it turned out to be a really good experience. Both Steve and Rob were very helpful and made sure th... [ More ] |
| | | Tony Han | | 7/22/2008 5:07:00 PM |
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| No Service | | We contacted Express Auto Transport to move a vehicle from a dealer in New Hampshire to Nebraska. After placing our move with them I was called shortly after telling me that they were going to assign a driver. After not being notified of a potentia... [ More ] | | Express Auto Transport strongly encourages customer feedback. When a negative review is posted, we immediately respond by investigating the claim and working toward a successful resolution.
We are currently investigating this post. A complete ... [ More ] |
| | | Janet | | 7/22/2008 11:52:00 AM |
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| Great Service | | Customer Service was very friendly an followed up every step of the way with phone calls and emails. The price of shipping I thought was fair and in line with other shipping companies perhaps cheaper than most. The pickup was fast from the time I cal... [ More ] |
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